Account Manager

At Outseer we are empowering our customers to liberate the world from digital fraud. Our market-leading enterprise fraud and authentication platform is used by thousands of financial institutions around the world to protect millions of customer accounts and billions of transactions annually. Leveraging proven data science, including our proprietary consortium data, our customers use our risk-based, machine learning platform to deliver the highest fraud detection rates, lowest false positive rates, and lowest customer intervention in the industry. We stop fraud, not customers.

What You’ll Achieve

The Account Manager is responsible for driving revenue growth, focusing on Corporate Accounts, by renewing and expanding the book of business across Outseer’s offerings to existing customers while also targeting new customer acquisition. In this role, you will play a pivotal part in driving revenue by identifying, qualifying, and securing new opportunities while strengthening relationships with existing clients. Your mission is to empower businesses to combat online fraud effectively, safeguarding them from financial and reputational risks. You will develop a robust pipeline, execute a strategic client expansion plan, and cultivate value-driven relationships with stakeholders at all levels within your accounts.

Essential Duties

• Consistently meet or exceed sales quotas and targets.
• Manage and build strong relationships with customer accounts.
• Negotiate contracts, maximize profits, and close deals.
• Generate and maintain sufficient pipeline through prospecting and outreach.
• Deliver solutions that meet customer needs in a timely and successful manner.
• Identify and pursue business opportunities to maintain and grow pipeline.
• Communicate account progress and status to stakeholders.
• Prepare reports on account status and progress.
• Resolve challenging customer requests or issues in a timely and effective manner.
• Maintain sales lead, opportunity, and client information in the CRM database, accurately, on an ongoing, real-time basis.
• Partner with regional sales team to manage and grow business and pipeline.
• Exceed weekly, monthly, and quarterly activity metrics for outbound calls, appointments set, opportunities added, and revenue/sales targets.

Desired Requirements

• Bachelor’s degree or higher in Business or Marketing.
• 3+ years Account Management and/or Direct Sales Experience.
• Passion for meeting customers’ needs.
• Able to create systems of organization for effective account management.
• Competitive and hungry, with a passion for finding and closing deals.
• Outstanding work ethic; unquestioned integrity and accountability.
• Great at execution and follow-through; results-driven, organized self-starter.
• Highly organized, able to keep many work streams going simultaneously, must be incredibly detail oriented.
• Excellent oral and written communication skills, and ability to work effectively across multiple projects in a fast-paced, highly collaborative setting.
• Available for local and overnight travel (up to 50%).

Desired Behaviours

• Adaptability: Demonstrates flexibility and openness to change. Actively seeks and adopts improved approaches and processes.
• Proactive Action: Takes initiative and is driven by results. Takes ownership of actions and outcomes, meeting commitments and striving for high performance.
• Effective Workload Management: Makes timely decisions, prioritises tasks effectively, solves problems, monitors results, and takes corrective action when necessary.
• Technical Proficiency: Possesses a solid understanding of their role and responsibilities, demonstrating competence in performing tasks and utilising relevant technical skills.
• Continuous Learning: Takes personal responsibility for learning and development. Recognises personal strengths and areas for improvement, actively seeks feedback, and embraces opportunities to learn.
• Effective Communication: Demonstrates strong facilitation and written communication skills. Clearly articulates ideas and proposals, actively listens to colleagues' perspectives, and values diverse viewpoints.
• Collaboration: Shares information, fosters teamwork, and contributes to a positive work environment. Actively collaborates with others and encourages a sense of unity and cooperation among team members.
• Ethical Conduct and Competence: Acts with integrity and intent, displaying ethical character in all actions. Takes accountability for one’s own behaviour and aligns actions with the company’s values and principles.
• Good Citizenship: Represents the values and interests of Outseer. Acts as a positive ambassador for the company and contributes to the overall well-being and success of the organisation.

Outseer is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Outseer are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Outseer will not tolerate discrimination or harassment based on any of these characteristics. Outseer encourages applicants of all ages.