Outreach is seeking a Senior Tier 3 Technical Support Engineer to join our hybrid London-based team. You will act as a trusted escalation expert, supporting complex SaaS issues and partnering with Engineering to resolve root causes. The role emphasizes cross-functional collaboration, incident management, and knowledge sharing.
The Senior TSE will engage with multiple stakeholders, contribute to enablement, and help shape support processes in a fast-paced, remote-friendly environment.
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Senior Tier-3 Technical Support Engineer (AI) employer: Outreach
Outreach is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including generous holiday allowances, private medical care, and a robust parental leave program. The hybrid work model fosters a collaborative office culture in London, allowing team members to connect regularly while also enjoying the flexibility of remote work. With a strong commitment to diversity and inclusion, Outreach empowers employees through various resource groups and equity opportunities, making it a rewarding place for those seeking meaningful careers in a dynamic environment.
