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- Tasks: Support NHS contracts by coordinating staffing and ensuring efficient service delivery.
- Company: Join Outpatient Network, a leading healthcare provider partnering with the NHS.
- Benefits: Gain valuable experience in healthcare operations and recruitment.
- Why this job: Make a real difference in patient care while developing your skills in a fast-paced environment.
- Qualifications: Strong organisational skills and attention to detail; recruitment experience is a plus.
- Other info: Dynamic role with opportunities for growth in the healthcare sector.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to: Service Delivery Manager
About Outpatient Network
Outpatient Network is a leading UK healthcare insourcing provider, working in partnership with NHS Trusts and Health Boards to deliver high-quality elective care and reduce waiting list pressures. We provide additional capacity across multi-specialty outpatient clinics, diagnostics and surgical services, supporting the NHS to deliver safe, compliant and efficient care at scale. Our delivery model is built on operational excellence, robust clinical governance and a highly responsive workforce. As a fast-paced and growing organisation, we are seeking a highly organised, motivated and detail-oriented Service Delivery Executive to support mobilisation and delivery across our expanding portfolio of NHS contracts.
Role Summary
The Service Delivery Executive is a key operational role supporting high-volume NHS insourcing contracts across outpatient, diagnostic and elective surgical services. The postholder will work across multiple services at pace, ensuring mobilisation is efficient, staffing is resilient, and services are delivered safely, compliantly and consistently against KPIs. This role requires strong attention to detail. Rota scheduling and workforce coordination directly impact patient outcomes, service efficiency, Trust confidence and financial performance. The role also plays a central part in recruitment and resourcing, building a sustainable workforce pipeline and converting candidates into ready-to-deploy staff alongside the Compliance Team.
Key Responsibilities
- Recruitment & Resourcing
- Workforce availability underpins service delivery. The postholder will proactively recruit and retain clinicians, identifying gaps early and recruiting ahead of demand.
- Sourcing clinicians via Outpatient Network’s CRM/database, LinkedIn, social media and referral pools.
- Building pipelines across multiple specialties to support contract growth, resilience and short-notice cover.
- Managing candidate relationships (primarily by phone), maintaining engagement throughout onboarding.
- Conducting pre-screening and suitability checks with the support of Outpatient Network’s Clinical and Nurse Leads.
- Coordinating onboarding/compliance by issuing instructions quickly and liaising with Compliance.
- Maintaining accurate records within CRM systems.
- Managing recruitment inbox queries to a high professional standard.
- Gathering service intelligence and service improvements.
- Recruitment experience is beneficial but not essential; confidence, drive and ownership are key.
- Methodical Rota Scheduling & Workforce Coordination (Multi-Service)
- The postholder will build and maintain accurate rotas across multiple services, ensuring safe staffing and correct skills mix across outpatient, diagnostic and surgical activity.
- Creating and maintaining accurate multi-service rotas.
- Ensuring staffing reflects contract requirements and appropriate workforce profiles.
- Completing pre-delivery checks (confirmation, compliance, briefings and reporting information, contingency).
- Ensuring booking details (rates, dates/times, site/service, pay rates, status) are recorded accurately in CRM.
- Issuing written confirmations for bookings and amendments.
- Managing rota change control with clear documentation and stakeholder communication.
- Working closely with Service Development Managers, Clinical and Operational Leads.
- Service Delivery Support, Performance & Operational Excellence
- The postholder supports delivery against activity plans, helping services run efficiently and reliably.
- Supporting services to achieve targets and protect delivery performance.
- Monitoring demand/capacity to improve rota utilisation and fill rates.
- Supporting cost-effective resourcing through awareness of pay structures and market rates.
- Participating in mobilisation calls to ensure workforce readiness prior to go-live.
- Supporting service communications, including weekly briefings ahead of weekend activity.
- Supporting accurate data capture and patient service outcomes.
- Supporting reduction in external reliance through internal recruitment.
- Stakeholder Management
- The postholder will communicate confidently with clinicians, internal leadership and NHS stakeholders.
- Supporting NHS planning discussions (activity forecasting, utilisation and service improvement).
- Liaising with clinical staff to ensure requirements and expectations are understood.
- Providing structured updates to managers/directors on risks, staffing and readiness.
Skills, Experience & Competencies
- Strong attention to detail and administrative accuracy.
- Highly organised, methodical approach to planning and scheduling.
- Ability to manage multiple workstreams and remain calm under pressure.
- Confident telephone communication and strong written communication.
- Ability to work independently and within a wider delivery team.
- Proficiency in Microsoft Office 365 (Excel, Word, Outlook, Teams).
- CRM experience (desirable but not essential).
- Recruitment/resourcing, rota coordination or healthcare operations experience.
- Understanding of NHS elective delivery pressures and models.
Personal Attributes
- Proactive, solutions-orientated and accountable.
- Resilient and well organised.
- Positive team player with a professional approach.
- Comfortable operating at pace in a high-volume operational environment.
Service Delivery Executive in Milton Keynes employer: Outpatient Network
Contact Detail:
Outpatient Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Executive in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector, especially those involved with NHS Trusts. Attend industry events or join relevant online groups to meet potential employers and learn about job openings.
✨Tip Number 2
Be proactive in your job search! Don’t just wait for roles to be advertised. Reach out directly to organisations like Outpatient Network through our website and express your interest in working with us. A little initiative can go a long way!
✨Tip Number 3
Prepare for interviews by researching the company and understanding their values and operations. For a role like Service Delivery Executive, be ready to discuss how you can contribute to efficient service delivery and workforce coordination.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you on the radar of hiring managers. It shows your enthusiasm for the role and reinforces your commitment to joining the team at Outpatient Network.
We think you need these skills to ace Service Delivery Executive in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Executive role. Highlight any relevant experience in recruitment, rota scheduling, or healthcare operations. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Outpatient Network and how you can contribute to our mission of delivering high-quality elective care. Keep it concise but impactful!
Showcase Your Attention to Detail: Since this role requires strong attention to detail, make sure to proofread your application. Typos or errors can give the wrong impression. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Outpatient Network
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Delivery Executive role. Familiarise yourself with the key responsibilities, especially around recruitment, rota scheduling, and stakeholder management. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Organisational Skills
Given the emphasis on attention to detail and organisation in this role, prepare examples from your past experiences that highlight your ability to manage multiple tasks effectively. Discuss how you've successfully coordinated schedules or managed projects under pressure to illustrate your methodical approach.
✨Communicate Clearly and Confidently
As a Service Delivery Executive, you'll need to liaise with various stakeholders. Practice articulating your thoughts clearly and confidently. Use mock interviews to refine your communication skills, focusing on how you can convey complex information simply and effectively.
✨Demonstrate Your Proactivity
This role requires a proactive mindset, so be ready to discuss instances where you've taken the initiative to solve problems or improve processes. Highlight any experience you have in recruitment or workforce coordination, and how your actions led to positive outcomes.
