At a Glance
- Tasks: Be the go-to person for clients, ensuring their travel experiences are seamless and unforgettable.
- Company: Join Out Of Office, a leader in luxury LGBTQ+ travel with a global reach.
- Benefits: Enjoy competitive pay, travel perks, and 25 days holiday plus more!
- Other info: Work in a supportive, inclusive team that values collaboration and creativity.
- Why this job: Make a real impact by creating personalised travel experiences for clients.
- Qualifications: Experience in customer service and operations, with a passion for travel.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
Out Of Office is a global leader in luxury LGBTQ+ travel, known for curating personalized experiences worldwide.
The Role
This new role bridges the gap between Sales and Operations, acting as the primary point of contact for clients once bookings are confirmed, and guiding them through the entire post-booking journey.
Responsibilities
- Act as primary point of contact for high-value clients from booking through to travel.
- Manage post-booking questions, amendments, changes and cancellations, with the support of the Operations Team.
- Coordinate with the Operations Team to ensure booking updates and requests are actioned efficiently.
- Communicate booking-related issues, including flight cancellations, schedule changes and supplier updates.
- Assist clients with travel-related queries, including visas, travel insurance and pre-departure information.
- Liaise with hotels, airlines, destination management companies, tour operators, guides and suppliers worldwide.
- Maintain organised and accurate booking records within our systems.
- Work closely with the Sales Team to ensure a seamless handover and booking experience.
- Support the Operations Team with booking administration.
- Identify opportunities to enhance client trips through special touches, upgrades and personalized service.
- Ensure every booking travels without a hitch and every client receives exceptional service.
- Cover inboxes and provide support during annual leave periods.
Requirements
- Brighton-based, or available to travel to our Brighton office when required.
- Previous experience in Operations and Customer Service (travel preferred).
- Excellent organisational skills and the ability to manage multiple bookings simultaneously.
- Strong communication skills, both written and verbal.
- Meticulous attention to detail.
- Proactive approach to problem solving.
- Ability to build rapport and develop strong client relationships.
- Customer-focused with a genuine passion for delivering exceptional service.
- Collaborative team player who enjoys working across departments.
- Passion for travel and enthusiasm for LGBTQ+ tourism.
Benefits
- Competitive basic salary and company-wide bonus scheme.
- Great travel perks and discounted flight and hotel bookings.
- 25 days holiday with incremental additional days based on length of service.
- Private healthcare after 2 years.
- Supportive, inclusive and ambitious team culture.
- Opportunity to work with a global luxury travel brand.
- The chance to play a key role in creating unforgettable travel experiences.
Travel Operations - Client Experience Specialist in Brighton employer: OutOfOffice.com
Out Of Office is an exceptional employer, offering a vibrant and inclusive work culture that celebrates diversity and fosters collaboration. Based in Brighton, employees enjoy competitive salaries, generous holiday allowances, and unique travel perks, all while contributing to the creation of unforgettable luxury experiences for LGBTQ+ travellers. With a strong focus on employee growth and a supportive team environment, this role provides a meaningful opportunity to make a significant impact in the world of travel.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Operations - Client Experience Specialist in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at Out Of Office or similar companies. Attend events, join online forums, and don’t be shy about sliding into DMs on LinkedIn. You never know who might help you land that dream role!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Out Of Office unique in the luxury LGBTQ+ travel space. Be ready to share how your experience aligns with their mission and how you can enhance client experiences.
✨Tip Number 3
Show off your organisational skills! During interviews, give examples of how you've managed multiple bookings or client requests in the past. Highlight your attention to detail and proactive problem-solving approach – these are key in ensuring every booking travels without a hitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Out Of Office team. Let’s make those travel dreams come true together!
We think you need these skills to ace Travel Operations - Client Experience Specialist in Brighton
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight your enthusiasm for exploring new places and cultures, especially within the LGBTQ+ community.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing relevant experience in operations and customer service.
Highlight Your Communication Skills:Since this role involves a lot of client interaction, emphasise your strong communication skills. Use clear and concise language in your application, and consider including examples of how you've successfully managed client relationships in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and it helps us keep track of all applications in one place. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at OutOfOffice.com
✨Know Your Stuff
Before the interview, dive deep into Out Of Office's mission and values. Familiarise yourself with their luxury LGBTQ+ travel offerings and think about how your previous experience in operations and customer service can align with their goals. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Client Experience Specialist, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from your past roles where you successfully managed client queries or resolved issues to demonstrate your ability to communicate effectively.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you've managed multiple bookings or projects simultaneously in the past. Bring along any relevant documentation or examples that showcase your meticulous attention to detail, as this is crucial for maintaining accurate booking records.
✨Emphasise Your Passion for Travel
Let your enthusiasm for travel and LGBTQ+ tourism shine through. Share personal experiences or insights that reflect your passion for creating unforgettable travel experiences. This will resonate well with the company's culture and values, making you a more appealing candidate.
