At a Glance
- Tasks: Lead and coordinate retail display project installations across EMEA.
- Company: Join The Outform Group, a global innovation agency transforming customer experiences.
- Benefits: Enjoy a competitive salary, private healthcare, generous holiday, and a pension scheme.
- Other info: Dynamic role with opportunities for travel and cross-functional collaboration.
- Why this job: Shape the future of retail while working with top brands and innovative projects.
- Qualifications: Experience in managing installation projects and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
The Outform Group is an award-winning global innovation agency. We partner with some of the best-known brands and retailers worldwide to transform customer experience through insight, technology, and creativity. Our dream is to be revered as the agency shaping the Future of Retail, and in EMEA we have ambitious plans for growth.
We are looking for a detail-oriented and commercially aware Services Project Manager to drive the installation of retail display projects. This role will work closely with the commercial team.
The Services Manager is responsible for leading and coordinating installation operations and manages a robust network of existing and new installation partners. The role ensures the successful execution of project installations, while also owning the strategy and delivery of spare parts and maintenance programs across the region.
Key Responsibilities
- Oversee end-to-end installation project delivery, ensuring timelines, budgets, and quality standards are met.
- Implement best practices and continuous improvement initiatives across the installation function & process.
- Maintain and expand a reliable network of installation partners across EMEA.
- Evaluate partner performance and ensure compliance with company standards and project requirements.
- Negotiate contracts and service level agreements with new and existing partners.
- Develop and manage EMEA-wide spare parts logistics and inventory strategies.
- Oversee preventive and reactive maintenance programs to ensure long-term project sustainability.
- Collaborate with internal teams to optimize parts sourcing, distribution, and cost efficiency.
- Work closely with Sales, Operations, and Client Services to align installation plans with client expectations.
- Provide technical and logistical support during pre-sales and project scoping phases.
- Ensure accurate reporting and documentation of installation activities and KPIs.
Key Skills and Experience
- Proven experience in managing installation projects across multiple countries in EMEA.
- Strong leadership skills with experience managing teams and external partners.
- Excellent organizational and communication abilities.
- Familiarity with spare parts logistics and maintenance program design.
- Willingness to travel across EMEA as required.
Package
- Salary: TBC depending on background and experience.
- Benefits: 5% company pension contribution, Private healthcare and Medicash plan, DIS insurance, 27 days holiday, EMEA Bonus scheme.
Locations
Services Project Manager in Fleet, Hampshire employer: OUTFORM
The Outform Group is an exceptional employer, offering a dynamic work environment that fosters creativity and innovation in the heart of retail transformation. With a strong commitment to employee growth, we provide comprehensive benefits including a generous pension contribution, private healthcare, and a bonus scheme, all while promoting a collaborative culture that values teamwork and excellence. Join us in our Mijdrecht, London, or Fleet offices, where your contributions will directly impact our ambitious plans for growth across EMEA.
