At a Glance
- Tasks: Lead and coordinate retail display installation projects across EMEA.
- Company: Dynamic agency transforming customer experience for top global brands.
- Benefits: Competitive salary, private healthcare, generous holiday, and pension contributions.
- Other info: Opportunity for travel and career growth in a vibrant environment.
- Why this job: Shape the future of retail while working with innovative brands.
- Qualifications: Experience in managing installation projects and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Can be based from our Mijdrecht Netherlands, London or Fleet UK offices.
We partner with some of the best-known brands and retailers worldwide to transform customer experience through insight, technology, and creativity. Our dream is to be revered as the agency shaping the Future of Retail, and in EMEA we have ambitious plans for growth.
We are looking for a detail-oriented and commercially aware Services Project Manager to drive the installation of retail display projects. This role will work closely with the commercial team.
The Services Manager is responsible for leading and coordinating installation operations and manages a robust network of existing and new installation partners. The role ensures the successful execution of project installations, while also owning the strategy and delivery of spare parts and maintenance programs across the region.
Project Oversight:
- Oversee end-to-end installation project delivery, ensuring timelines, budgets, and quality standards are met.
- Implement best practices and continuous improvement initiatives across the installation function & process.
Partner Network Management:
- Maintain and expand a reliable network of installation partners across EMEA.
- Evaluate partner performance and ensure compliance with company standards and project requirements.
- Negotiate contracts and service level agreements with new and existing partners.
Develop and manage EMEA-wide spare parts logistics and inventory strategies. Oversee preventive and reactive maintenance programs to ensure long-term project sustainability. Work closely with Sales, Operations, and Client Services to align installation plans with client expectations. Provide technical and logistical support during pre-sales and project scoping phases. Ensure accurate reporting and documentation of installation activities and KPIs.
Requirements:
- Proven experience in managing installation projects across multiple countries in EMEA.
- Strong leadership skills with experience managing teams and external partners.
- Willingness to travel across EMEA as required.
Salary: TBC depending on background and experience.
Benefits: 5% company pension contribution, Private healthcare and Medicash plan, DIS insurance, 27 days holiday, EMEA Bonus scheme.
Locations
Service Management Project Manager in Fleet, Hampshire employer: OUTFORM
As a leading agency in transforming customer experiences for renowned brands and retailers, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our offices in Mijdrecht, London, and Fleet offer a supportive environment with ample opportunities for professional growth, competitive benefits including a generous pension contribution and private healthcare, and a commitment to shaping the future of retail across EMEA.
