Account Project Manager in City of London

The Outform Group is an award-winning global innovation agency. We partner with some of the best-known brands and retailers worldwide to transform customer experience through insight, technology, and creativity. Our dream is to be revered as the agency shaping the Future of Retail, and in EMEA we have ambitious plans for growth.

We are looking for an accomplished Account Project Manager to join our team and share our spirit – Dare to Innovate. We have a strong entrepreneurial ambition, and our people must be proactive and agile collaborators.

This is a critical role responsible for leading and driving end-to-end project management. An exceptional project manager with a proven ability to oversee complex Beauty projects from inception to completion, ensuring timely and successful execution while adhering to brand and retailer guidelines.

Key Responsibilities

• Project Leadership and Execution: Serve as the driving force behind all projects, managing timelines, resource allocation, and execution from kickoff to production and in-store implementation.
• Lead cross-functional teams (design, engineering, production, operations) throughout the project lifecycle, ensuring seamless collaboration and adherence to project milestones.
• Possess a deep understanding of Outform Group's manufacturing and operations processes, enabling effective project planning and execution.
• Implement robust project management methodologies, tools, and best practices to drive efficiency, quality, and on-time delivery.
• Act as the central point of contact for brand clients and retail partners, facilitating clear communication and ensuring alignment throughout the project.
• Process Management: Continuously evaluate and optimize internal processes related to project requests, sales estimates, pricing strategies and other critical workflows.
• Implement process improvements to enhance efficiency, consistency and transparency.
• Provide guidance and training to internal teams on process adherence, ensuring a consistent and high-quality experience for clients and retail partners.
• Act as the expert, advising cross-functional teams on industry best practices, retailer guidelines, and visual merchandising trends.
• Client Relationship Management: Foster strong relationships with existing clients, ensuring high satisfaction levels and exploring opportunities for account growth.
• Collaborate with the EMEA Business Unit Director and US Commercial team to align on project strategies and initiatives.
• Facilitate communication with retailers on behalf of brand clients and Outform, ensuring alignment with retailer visual merchandising guidelines, timelines, processes, and expectations.

Key Skills and Experience

• Proven experience in project management, preferably within the Beauty retail display industry.
• Demonstrated ability to lead and execute complex, cross-functional projects from start to finish.
• Strong understanding of project management methodologies, tools, and best practices.
• Excellent communication, relationship-building, and stakeholder management skills.
• Ability to work collaboratively in a cross-functional, matrix environment.
• Proficient in project management software (e.g., Monday.com), and Microsoft Office Suite.
• Analytical and problem-solving skills, with a keen attention to detail.
• Ability to multitask and prioritize in a fast-paced, dynamic environment.
• Proactive, self-motivated, and solution-oriented approach.

Package

• Salary: TBC depending on background and experience.
• Benefits: 5% company pension contribution, Private healthcare and Medicash plan, DIS insurance, 27 days holiday. Bonus scheme.