Content Operations Coordinator in City of London

ABOUT US:

Outernet London is the UK’s number one most visited cultural destination, and one of the world’s most ambitious entertainment districts, where technology, culture and creativity come together in real time, in the heart of central London. At the heart of the district is The Now Building, a first-of-its-kind immersive space featuring a four storey, 360-degree 16K wraparound screen. With more than 120,000 visitors passing through each week, it has redefined how audiences experience content, transforming Outernet into the UK’s most visited cultural attraction.

Four levels below sits HERE at Outernet, a 1,800-capacity live venue hosting concerts, club nights, fashion shows, premieres and cultural moments that shape London’s creative scene. Designed to push sound, light and production to the next level, it has quickly become a benchmark for live entertainment in the capital. Just steps away, on legendary Denmark Street, The Lower Third continues that legacy. A fiercely independent grassroots venue supporting emerging artists, it combines an intimate performance space, cocktail bar and basement club built for discovery, experimentation and creative freedom.

Outernet London isn’t just a collection of venues. It’s a platform for storytelling, a testing ground for new ideas and a workplace where producers, creatives, technologists and operators collaborate to create experiences seen by millions. Whether you’re launching global campaigns, producing live shows or helping audiences discover something new, this is a place where ambitious people can make a real impact.

Role Overview:

The Content Operations Coordinator supports the Head of Content Operations in the delivery, readiness, and compliance of content across Outernet’s spaces, including DOOH advertising and wider company creatives. The role acts as a central operational gatekeeper for all creative content prior to going live, ensuring assets produced by Creative Technology teams and supplied via Client Experience meet required technical, compliance, and readiness standards before entering scheduling and playout workflows. The role is focused on day to day content operations, ensuring assets are delivered on time, meet technical and compliance standards, and are ready for scheduling and transmission.

Key Responsibilities:

• Support the Head of Content Operations in the end-to-end delivery of DOOH content from booking through to playout.
• Coordinate daily asset delivery from clients and internal teams in line with TX deadlines and booking requirements.
• Act as the operational checkpoint for all creative content received from Creative Technology and Client Experience teams prior to scheduling.
• Track asset readiness, timing, and dependencies across delivery, QC, scheduling, and playout stages.
• Maintain accurate operational records reflecting asset status, specifications, and readiness using agreed systems and templates.
• Escalate delivery risks, missing assets, or timing issues early to support informed decision-making.

System & Workflow Support:

• Support the rollout and adoption of new content systems, workflows, and SOPs led by the Head of Content Operations.
• Follow agreed workflows to ensure consistent execution across BAU operations.
• Assist with maintaining operational documentation, one-sheets, and reference materials as systems evolve.
• Highlight workflow inefficiencies, risks, or blockers to support continuous improvement initiatives.

Compliance & Quality Control:

• Carry out internal PSE, editorial, and technical checks in line with defined policies and guidance.
• Ensure all creative content is reviewed and cleared through Content Operations before progressing to scheduling or playout.
• Perform audio and video checks prior to transmission to confirm format and quality compliance.
• Flag compliance risks or content issues promptly for escalation and review.
• Support consistent application of compliance standards across all DOOH content and wider creative output.

Scheduling & Playout Support:

• Liaise with Scheduling and Playout teams to ensure approved assets are available and delivered on time.
• Stay across scheduling requirements to ensure content refreshes align with client agreements and bookings.
• Act as a reliable operational point of contact for content-related queries.

Client & Internal Team Support:

• Support Client Experience teams by ensuring content delivery aligns with agreed requirements, formats, and timelines.
• Work closely with Creative Technology teams to confirm creative outputs meet technical and operational readiness standards prior to handover.
• Assist with confirming asset receipt, readiness, and delivery status when required.
• Contribute to clear, timely communication to reduce delays and prevent last-minute delivery issues.

Culture & Organisational Impact:

• Actively promote and uphold Outernet’s values and commitment to a collaborative, inclusive, and high-performing culture.
• Model positive leadership behaviours, support team wellbeing, and address any cultural misalignments in a constructive and respectful manner.
• Contribute to building a vibrant and future-focused team.

The job holder may be required to undertake additional responsibilities aligned with their skills and the evolving needs of the business.

Skills, Knowledge & Experience:

Essential Experience:

• Strong organisational skills and attention to detail.
• Experience coordinating content delivery across multiple teams.
• Ability to act as an operational gatekeeper for all creative content.
• Confident performing technical, editorial, and compliance checks.
• Strong communication skills across creative, technical, and client-facing teams.
• Proactive in flagging risks, delays, and compliance issues early.

Desirable Skills & Experience:

• Experience with DOOH, broadcast, or digital content delivery.
• Exposure to MAM/DAM, scheduling tools, or QC systems.
• Interest in improving workflows, templates, and operational processes.

Package Benefits:

• Salary: On application
• 24 Annual Leave days
• Medical Insurance (after three months)
• Life Assurance (after three months)
• Mintago – pension salary sacrifice, access to retail vouchers, salary sacrifice across childcare

Equal Opportunity Employer:

Outernet London is proud to offer equal opportunity in all aspects of employment. We strive to foster a diverse, inclusive, and engaging work environment. We welcome applications from all candidates and look forward to receiving yours.