Operations Manager: Adventurous Sail Training - Hamps in Gosport

• Operations Manager: Adventurous Sail Training - Hamps

Contract type Full time / Permanent

Location: Primarily Gosport, Hamps
Salary: £37,000
Closes:30/11/26

COMPANY: Capita Public Service

LOCATION: Primarily based at the Joint Service Adventurous Sail Training Centre, Gosport, with regular travel to other MOD and supplier locations. Some home working will be required for planning, administration and reporting. The role requires flexibility to attend site in response to operational demand.

CONTRACT TYPE: Permanent, full-time. Alternative flexible working arrangements may be considered, subject to operational and contract requirements

SALARY: £37,000 per annum plus expenses uniform and PPE

REPORTING TO: Capita Contracts Manager

WHAT WE ARE LOOKING FOR

Capita Entrust is an experienced provider of adventurous training, outdoor learning and defence support services. Following the award of the Army Adventurous Training Group (AATG) Instructor Contract, we are seeking a highly motivated and organised Contract Support Instructor (CSI) to support the delivery of Joint Service Adventurous Sail Training activities.

This role provides an exciting opportunity to work within a nationally significant Defence training programme, supporting the development of Service Personnel through Adventurous Leadership and Resilience Training (ALeRT) and Royal Yachting Association (RYA) accredited sailing programmes. The role combines operational coordination, workforce management, quality assurance and instructional support, working closely with military personnel, contracted instructors and operational stakeholders.

JOB DESCRIPTION

The Contract Support Instructor (CSI) acts as the primary liaison between Capita, our 3 rd party supplier of services and the Joint Service Adventurous Sail Training Centre. The role is responsible for coordinating contracted instructors, supporting workforce planning, undertaking instructor quality assurance and helping ensure the successful delivery of sailing and adventurous training programmes.

The CSI will work closely with military training staff and contracted instructors, maintaining high standards of operational delivery, instructor competence, safety, welfare and contract compliance. The role reports directly to the Capita Entrust Contract Management Team and works in partnership with the JSASTC Officer in Charge and other Authority representatives.

Key Tasks & Responsibilities

Operational Management

• Act as the primary point of contact between Capita Entrust, Hamble School of Yachting and JSASTC for the coordination of contracted instructional staff.
• Liaise daily with JSASTC representatives regarding current and future training requirements.
• Coordinate the deployment, scheduling and day-to-day management of contract instructors.
• Assist with workforce planning and resource forecasting to support contract delivery requirements.
• Support delivery during periods of surge demand and manage short-notice staffing requests.
• Attend operational planning meetings and contract review meetings as required.
• Support mobilisation and onboarding activities for new instructors joining the contract.

Quality Assurance & Compliance

• Carry out instructor observations, moderations and performance reviews.
• Produce written quality assurance and moderation reports.
• Monitor instructor qualifications, experience, mandatory training and compliance requirements.
• Support the maintenance of approved instructor records and compliance documentation.
• Assist with audits, inspections and contract assurance activities.
• Ensure all instructors remain compliant with contractual, regulatory and MOD requirements.
• Support implementation of continuous improvement initiatives across the contract.

Instructor Support & Development

• Coordinate instructor inductions and familiarisation activities alongside MOD staff.
• Support professional development and mentoring of contract instructors.
• Chair or support instructor review meetings and weekly training debriefs.
• Escalate performance, welfare or operational concerns where necessary.
• Promote best practice and operational excellence throughout the instructor workforce.

Training Delivery

• Be prepared to cover instructional duties where operationally required.
• Provide one-to-one learner support when requested by the Authority.
• Support the delivery of Adventurous Leadership and Resilience Training (ALeRT) principles.
• Deliver activities safely and in accordance with MOD policies, risk management systems and National Governing Body standards.
• Promote positive learning outcomes and high-quality learner experiences.

Safety, Welfare and Standard

• Promote the highest standards of safety and professionalism.
• Ensure operational activities comply with all relevant procedures and legislation.
• Support accident and incident investigations where required.
• Monitor instructor welfare and help maintain a positive working environment.
• Ensure the reputation of Entrust and the MOD contract is protected at all times

PERSON SPECIFICATION

• Experience of coordinating staff, instructors or operational teams.
• Experience working within the outdoor learning, adventurous training or sailing sectors.
• Experience liaising with clients and multiple stakeholders.
• Experience conducting quality assurance activities, observations or operational monitoring.
• Experience of workforce planning, staff deployment or resource scheduling.

Qualifications & Skills

• Strong organisational and planning skills.
• Excellent verbal and written communication skills.
• Good IT skills including Microsoft Excel, Word and Teams.
• Full UK Driving Licence.

Essential sailing qualification: Current RYA Cruising Instructor qualification, or a recognised equivalent appropriate to the activities the postholder will be required to deliver.

Personal Attributes

• Highly organised and self-motivated.
• Professional and confident when dealing with military and civilian stakeholders.
• Able to work under pressure and respond positively to changing priorities.
• Committed to high standards of delivery, safety and customer service.
• RYA Cruising Instructor, Yachtmaster Instructor or equivalent sailing qualification.
• Previous British Army or Defence contract experience.
• Experience managing freelance or associate instructors.
• Internal Quality Assurance, coaching or assessor qualification.
• Understanding of JSP 419 and military adventurous training environments.
• D1+E driving entitlement.

Additional Requirements

• Baseline Personnel Security Standard (BPSS) clearance.
• ALeRT training, eCoT training, any mandatory contract training identified by the Authority.

Why Join Capita?

• Salary of £37,000 per annum.
• Flexible employment options to suit individual circumstances.
• Opportunity to work on a prestigious national Defence contract.
• Ongoing professional development and training.
• Supportive and experienced operational team.

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