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- Tasks: Lead a retail team, deliver top-notch customer service, and mentor new colleagues.
- Company: Join Cotswold Outdoor, a leading UK outdoor retailer promoting sustainability.
- Benefits: Enjoy a competitive salary, generous discounts, holiday options, and access to Perkbox perks.
- Why this job: Be part of a passionate team, develop leadership skills, and make a positive impact on customers.
- Qualifications: Experience in team management and strong organisational skills are essential.
- Other info: This role is 32 hours per week with some weekend shifts.
The predicted salary is between 25000 - 35000 £ per year.
Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Retail Supervisor. Please note this role is 32 hours per week working on a rota basis. You will be required to work some weekends.
As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!
How will you make an impact? As a member of our retail team, you’ll be working alongside like-minded people and our ever-growing customer base. Day-to-day you can expect to be:
- Delivering a high level of customer service including resolving customer concerns
- Providing customers with a range of specialist services such as boot fits, IMBOX, gait analysis etc
- Onboarding and mentoring new colleagues
- Developing leadership competencies and operational expertise using our eLearning system and People and Product Development Team
- Performing key holder duties such as opening and closing the store
- Ensuring a safe and compliant working environment by taking personal responsibility for health and safety and store policies and procedures
- Leading the team in the absence of the Store Manager and Assistant Store Manager
- Coaching colleagues to achieve a high-performance culture and improve service and selling skills
- Assisting with administration and compliance duties
You’ll fit right in if you have:
- Experience managing and developing a team
- Strong organisation skills with the ability to multi-task
- An understanding of how a store operates
What’s in it for you? Colleagues make a company, so we believe in offering a total reward package that’s more than just base salary. As part of the O&CC team you’ll receive:
- Base salary of £12.15 per hour (£9.85 for under 21’s)
- Bonus of up to £750 per annum (in proportion with hours worked)
- 40-60% discount across our range of products
- Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday
- Company pension scheme
- Access to Perkbox, allowing you to save money all year round.
Retail Supervisor employer: Outdoor and Cycle Concepts
Contact Detail:
Outdoor and Cycle Concepts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with the outdoor retail industry and the specific brands that Cotswold Outdoor, Runners Need, and Snow + Rock carry. This knowledge will help you engage in meaningful conversations during your interview and demonstrate your passion for outdoor activities.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed or mentored a team in the past. Be ready to discuss specific situations where you resolved conflicts or improved team performance, as this is crucial for the Retail Supervisor role.
✨Tip Number 3
Highlight your customer service experience by thinking of instances where you went above and beyond to assist customers. Prepare to share these stories, as delivering excellent customer service is a key part of the job.
✨Tip Number 4
Research the company's commitment to sustainability and be prepared to discuss how you can contribute to this mission. Showing that you align with their values will make you a more attractive candidate for the position.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for outdoor activities and customer service. Mention how your skills align with the responsibilities of the Retail Supervisor role, such as mentoring new colleagues and ensuring a high-performance culture.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as strong organisational abilities, multi-tasking, and understanding store operations. Use specific examples to illustrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a supervisory role.
How to prepare for a job interview at Outdoor and Cycle Concepts
✨Showcase Your Customer Service Skills
As a Retail Supervisor, delivering excellent customer service is key. Be prepared to share specific examples of how you've resolved customer concerns in the past and how you can enhance the customer experience.
✨Demonstrate Leadership Experience
Highlight your experience in managing and developing a team. Discuss any mentoring or coaching roles you've had, and how you foster a high-performance culture among your colleagues.
✨Understand Store Operations
Familiarise yourself with how a retail store operates. Be ready to discuss your knowledge of key holder duties, health and safety compliance, and how you would handle day-to-day operations in the absence of senior management.
✨Emphasise Your Organisational Skills
Retail environments can be fast-paced and require strong organisational skills. Prepare to talk about how you manage multiple tasks effectively and ensure that everything runs smoothly in the store.
