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- Tasks: Assist customers in finding the right outdoor gear and provide expert advice.
- Company: Join a passionate team at Cotswold Outdoor Group, dedicated to outdoor adventures and sustainability.
- Benefits: Enjoy 40-60% discounts, flexible hours, and up to 33 days holiday.
- Why this job: Be part of a fun, active environment while helping others reconnect with nature.
- Qualifications: Must enjoy helping people, communicate well, and be eager to learn about outdoor products.
- Other info: Diverse teams are encouraged; apply early as positions may close quickly.
Looking for a retail role where you can help people, learn new skills, and be part of a team that loves the outdoors?
We\’re hiring Sales Assistants to:
- Give friendly advice to customers
- Get full training on specialist services like boot fitting and gait analysis
- Enjoy 40 – 60% discount on top outdoor brands
- Work 16 hours per week in a fun, active environment with a like-minded team
Sound interesting? Read on to learn more.
About us
We believe life\’s better when it\’s lived outdoors. Whether it\’s hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again. But getting out there starts with having the right kit – and that\’s where you come in. We\’re looking for a Sales Assistant – known in our team as a Customer Advisor – to help support all kinds of adventure. From experienced hikers to weekend walkers, you\’ll give friendly, helpful advice and make sure they find the gear that suits them.
We\’re part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, expert advice, and a real commitment to protecting the planet.
Whether it\’s your first job or your next step, we\’ve got great opportunities to learn, grow, and be part of something bigger.
What you\’ll be doing
As part of our store team you\’ll be working with friendly people who enjoy the outdoors, just like you. You\’ll help customers reconnect with nature by making sure they leave with the right kit, whatever the elements throw at them. Each day you can expect to:
- Deliver a standout shopping experience by understanding each customer\’s needs and helping them find the right outdoor gear
- Take pride in the store\’s appearance and work with your team to create a welcoming and inspiring environment for every customer
- Build trusted product knowledge through expert training and hands-on experience, so you can offer reliable advice
- Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting – we\’ll give you all the training you need to support every customer\’s journey
- Help the store run smoothly by keeping shelves tidy, products easy to see, and the stockroom neat and organised
- Be part of a flexible team, with weekend shifts included so we can help customers when they need us the most
- Take advantage of regular learning and development opportunities – whether you\’re starting out or aiming to progress, we\’re here to help you grow.
We\’re looking for someone who…
- Enjoys helping people and providing great customer service
- Communicates well and can talk to different kinds of people
- Is organised and can handle more than one task at a time
- Is eager to learn about the outdoors and the products we sell
What you\’ll get from us
We know that great people make a great team, so we make sure you feel valued and supported. Here\’s what you\’ll get when you join us:
- Starting salary of £12.91 per hour (£10.83 per hour if you\’re under 21)
- Support for your wellbeing with free, confidential help available any time through our Employee Assistance Programme
- Ongoing training and learning including expert sessions from top outdoor brands and our in-house development team to help you grow your skills and confidence
- 40 – 60% discount on our full range of outdoor clothing and gear
- Up to 33 days holiday (depending on your role and hours) with the option to buy more
- Yearly bonus of up to £750 (based on how many hours you work)
- Discounts on everyday essentials like shopping, dining, fitness and entertainment through our perks platform
Everyone\’s welcome
We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.
We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We\’re looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out.
This advert may close early if we receive a high number of applications, so don\’t wait too long to apply.
Sales Assistant (Customer Advisor) employer: Outdoor and Cycle Concepts Ltd
Contact Detail:
Outdoor and Cycle Concepts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant (Customer Advisor)
✨Tip Number 1
Familiarise yourself with the outdoor products and brands we offer. Being knowledgeable about our gear will not only help you in conversations with customers but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you feel more confident when interacting with a diverse range of customers in-store.
✨Tip Number 3
Show your passion for the outdoors! Share your own experiences and adventures during the interview process. This personal touch can resonate well with the team and demonstrate that you align with our values.
✨Tip Number 4
Be prepared to discuss how you handle multiple tasks and stay organised. Think of examples from past experiences where you've successfully managed your time and responsibilities, as this is key in a retail environment.
We think you need these skills to ace Sales Assistant (Customer Advisor)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any outdoor activities you enjoy. Mention specific skills that align with the job description, such as communication and organisation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the outdoors and how it relates to the role. Share examples of how you've helped customers in the past and why you want to be part of this team.
Showcase Your Team Spirit: Emphasise your ability to work well in a team. Provide examples of past experiences where you collaborated with others to achieve a common goal, especially in a retail or outdoor setting.
Highlight Your Willingness to Learn: Mention your eagerness to learn about outdoor products and services. This could include any relevant training or courses you've taken, or simply your enthusiasm for gaining new skills like gait analysis or boot fitting.
How to prepare for a job interview at Outdoor and Cycle Concepts Ltd
✨Show Your Passion for the Outdoors
Make sure to express your love for outdoor activities during the interview. Share personal experiences that highlight your enthusiasm for nature and how it relates to the role of a Sales Assistant.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided great customer service in the past. This could include situations where you helped someone find the right product or resolved a customer's issue effectively.
✨Familiarise Yourself with Outdoor Products
Research the types of outdoor gear and brands the company offers. Being knowledgeable about products like hiking boots, rucksacks, and clothing will show your commitment and readiness to assist customers.
✨Ask Thoughtful Questions
Prepare questions to ask the interviewer about the team culture, training opportunities, and the company's approach to customer service. This shows your interest in the role and helps you gauge if it's the right fit for you.
