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- Tasks: Assist customers in finding the right outdoor gear and provide expert advice.
- Company: Join a passionate team at Cotswold Outdoor, dedicated to helping people enjoy nature.
- Benefits: Enjoy flexible hours, 40-60% discounts, and up to 33 days holiday.
- Why this job: Be part of a supportive team that values your growth and love for the outdoors.
- Qualifications: No specific experience needed, just a passion for helping others and learning.
- Other info: Zero-hour contracts offer flexibility; apply soon as positions may close early.
Whether you\’re studying, parenting, or just looking for more balance, this role gives you the freedom to change your availability each week – all while being part of a team that helps people enjoy the outdoors.
If that sounds like the kind of flexibility you\’re after, you might be just who we\’re looking for.
We\’re hiring Sales Assistants to:
- Give friendly advice to customers
- Get full training on specialist services like boot fitting and gait analysis
- Enjoy 40 – 60% discount on top outdoor brands
Sound interesting? Read on to learn more.
About us
We believe life\’s better when it\’s lived outdoors. Whether it\’s hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again. But getting out there starts with having the right kit – and that\’s where you come in.
We\’re looking for a Sales Assistant – known in our team as a Customer Advisor – to help support all kinds of adventure. From experienced hikers to weekend walkers, you\’ll give friendly, helpful advice and make sure they find the gear that suits them.
We\’re part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, expert advice, and a real commitment to protecting the planet.
Whether it\’s your first job or your next step, we\’ve got great opportunities to learn, grow, and be part of something bigger.
What you\’ll be doing
As part of our store team you\’ll be working with friendly people who enjoy the outdoors, just like you. You\’ll help customers reconnect with nature by making sure they leave with the right kit, whatever the elements throw at them. Each day you can expect to:
- Deliver a standout shopping experience by understanding each customer\’s needs and helping them find the right outdoor gear
- Take pride in the store\’s appearance and work with your team to create a welcoming and inspiring environment for every customer
- Build trusted product knowledge through expert training and hands-on experience, so you can offer reliable advice
- Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting – we\’ll give you all the training you need to support every customer\’s journey
- Help the store run smoothly by keeping shelves tidy, products easy to see, and the stockroom neat and organised
- Be part of a flexible team, with weekend shifts included so we can help customers when they need us the most
- Take advantage of regular learning and development opportunities – whether you\’re starting out or aiming to progress, we\’re here to help you grow.
We\’re looking for someone who
- Enjoys helping people and providing great customer service
- Communicates well and can talk to different kinds of people
- Is organised and can handle more than one task at a time
- Is eager to learn about the outdoors and the products we sell
Although our zero-hour contracts provide flexibility to work varying hours each week, our rotas are published 4 weeks in advance and we ask that you confirm your availability in line with this. There is no commitment to work every week, but you will need to work regularly to remain an active colleague and be offered work.
What you\’ll get from us
We know that great people make a great team, so we make sure you feel valued and supported. Here\’s what you\’ll get when you join us:
- Starting salary of £12.46 per hour (£10.45 per hour if you\’re under 21)
- Support for your wellbeing with free, confidential help available any time through our Employee Assistance Programme
- Ongoing training and learning including expert sessions from top outdoor brands and our in-house development team to help you grow your skills and confidence
- 40 – 60% discount on our full range of outdoor clothing and gear
- Up to 33 days holiday (pro-rated based on your role and hours) with the option to buy more
- Yearly bonus of up to £750 (based on how many hours you work)
- Discounts on everyday essentials like shopping, dining, fitness and entertainment through our perks platform
Everyone\’s welcome
We welcome people of all genders, backgrounds and experiences. We believe that diverse teams make us stronger, helping us learn, grow and create a place where everyone belongs.
This advert may close early if we receive a high number of applications, so don\’t wait too long to apply.
Sales Assistant (Customer Advisor) employer: Outdoor and Cycle Concepts Ltd
Contact Detail:
Outdoor and Cycle Concepts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant (Customer Advisor)
✨Tip Number 1
Familiarise yourself with the outdoor products and brands we offer. Being knowledgeable about our gear will not only help you in conversations with customers but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your passion for the outdoors during any interactions. Share your own experiences and adventures, as this personal touch can resonate well with both customers and hiring managers.
✨Tip Number 3
Be prepared to discuss how you handle customer service scenarios. Think of examples where you've successfully assisted someone or resolved an issue, as this will highlight your ability to provide great service.
✨Tip Number 4
Show your flexibility and willingness to work varied hours. Since the role requires weekend shifts, emphasising your availability can make you a more attractive candidate.
We think you need these skills to ace Sales Assistant (Customer Advisor)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any outdoor activities you enjoy. Mention specific skills that align with the job description, such as communication and organisation.
Craft a Personal Cover Letter: Write a cover letter that reflects your passion for the outdoors and your desire to help customers. Share personal experiences that demonstrate your ability to provide excellent service and connect with people.
Showcase Your Flexibility: Emphasise your availability and willingness to work varying hours, including weekends. This is crucial for a role that requires flexibility, so make it clear that you can adapt to the store's needs.
Highlight Your Willingness to Learn: Mention your eagerness to learn about outdoor products and services. This shows that you're not just looking for a job, but are genuinely interested in growing within the company and contributing to the team.
How to prepare for a job interview at Outdoor and Cycle Concepts Ltd
✨Show Your Passion for the Outdoors
Make sure to express your love for outdoor activities during the interview. Share personal experiences that highlight your enthusiasm for nature and how it relates to the role of a Sales Assistant.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. This could include resolving issues, offering advice, or creating a positive shopping experience for customers.
✨Familiarise Yourself with Outdoor Products
Research the types of outdoor gear and brands the company offers. Being knowledgeable about products like hiking boots, rucksacks, and clothing will show your commitment to the role and help you answer questions confidently.
✨Be Ready for Teamwork Questions
Since the role involves working closely with a team, be prepared to discuss your experiences in collaborative environments. Highlight how you contribute to a positive team dynamic and support your colleagues.