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- Tasks: Lead the Customer Care team and manage daily operations to exceed targets.
- Company: Join Outdoor & Cycle Concepts, a top UK outdoor retailer promoting sustainability.
- Benefits: Enjoy a competitive salary, annual bonus, product discounts, and 33 days holiday.
- Why this job: Be part of a dynamic team that values customer service and positive culture.
- Qualifications: Must have proven customer service and leadership experience with strong communication skills.
- Other info: Work from home 1 in 3 weekends; full-time role at 40 hours per week.
The predicted salary is between 27800 - 39000 £ per year.
Searching for your next adventure? Looking to join a growing company with great prospects?
Come and join one of the UK’s largest outdoor retailers, Outdoor & Cycle Concepts , as our Customer Care Supervisor. As part of the Outdoor and Cycle Concepts Group, Cotswold Outdoor collaborates with Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and top-tier products, all while promoting sustainability.
Please note this role is 40 hours per week. You will be required to work 1 in 3 weekends which will be working from home.
How You'll Make an Impact:
- Manage the day-to-day workload of the Customer Care department.
- Drive the team to exceed targets.
- Identify and log continuous improvement opportunities.
- Engage with the team to create a positive department atmosphere.
- Maintain awareness of department activities and performance.
- Report on daily performance and track issues hourly.
You’ll Fit Right In If You Have:
- Proven customer service experience.
- Leadership experience in a similar environment.
- Excellent communication skills.
- High attention to detail.
- Problem-solving abilities.
What’s in It for You?
- Base salary of £27,800 per annum.
- Annual Bonus
- 40-60% discount on our products.
- 33 days holiday (including bank holidays).
- Company pension scheme.
- Access to Perkbox for year-round savings on various expenses.
Apply Today and Join the Adventure!
Customer Care Supervisor employer: Outdoor and Cycle Concepts Ltd
Contact Detail:
Outdoor and Cycle Concepts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Supervisor
✨Tip Number 1
Familiarize yourself with the outdoor retail industry and the specific brands under Outdoor & Cycle Concepts. Understanding their products and values will help you connect better with the team during the interview.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss how you motivated your team to exceed targets and improve customer service.
✨Tip Number 3
Showcase your problem-solving skills by thinking of specific challenges you've faced in customer service and how you resolved them. This will demonstrate your ability to handle issues effectively in a fast-paced environment.
✨Tip Number 4
Engage with the company’s sustainability initiatives. Research their efforts in promoting sustainability and be prepared to discuss how you can contribute to these goals as a Customer Care Supervisor.
We think you need these skills to ace Customer Care Supervisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Care Supervisor position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven customer service experience and any leadership roles you've held. Use specific examples to demonstrate how you've successfully managed teams or improved customer satisfaction.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, make sure to reflect this in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with customers or team members in the past.
Express Your Passion for the Outdoors: Given that Outdoor & Cycle Concepts is focused on outdoor enthusiasts, express your passion for outdoor activities in your application. This can help you stand out as a candidate who aligns with the company's values and mission.
How to prepare for a job interview at Outdoor and Cycle Concepts Ltd
✨Show Your Leadership Skills
As a Customer Care Supervisor, demonstrating your leadership experience is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past and driven them to exceed targets.
✨Highlight Your Customer Service Experience
Make sure to discuss your proven customer service experience. Share stories that showcase your ability to handle difficult situations and maintain high levels of customer satisfaction.
✨Emphasize Problem-Solving Abilities
Prepare to talk about challenges you've faced in previous roles and how you resolved them. This will show your potential employer that you have the problem-solving skills necessary for the role.
✨Engage with Enthusiasm
Since the company values a positive department atmosphere, express your enthusiasm for teamwork and collaboration. Show that you can engage with your team and create a motivating environment.
