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- Tasks: Be the go-to person for all HR queries and support our amazing team.
- Company: Join Outcomes First Group, a certified 'Great Place to Work' dedicated to helping vulnerable young people.
- Benefits: Enjoy flexible benefits, 25+ holidays, private medical insurance, and a 4-day work week after probation.
- Why this job: Grow your HR skills in a supportive environment while making a real difference in people's lives.
- Qualifications: Experience with confidential info, strong customer service skills, and knowledge of HR processes are essential.
- Other info: This is an office-based role in Bolton, perfect for those looking to kickstart their HR career.
The predicted salary is between 20400 - 30600 £ per year.
Job description
We are really proud to say that in 2024, OutcomesFirst Group were officially certified as a ‘Great Place to Work’for the fifth year running.
We’re on a mission to give our colleagues anamazing work/life balance!
Job Title: People OperationsAdministrator
Location: Boltonoffice-based role
Salary: Up to £25,500 per annum
Contract: Permanent – Full Time 37.5 hours perweek
About the Role & You:
Are you looking to progress yourcareer in HR and work with a team that is talented andlively? Do you have the skills to support the sector’s bestservice leaders with all their administrative requirements andupskill yourself in generalist HR in the process?
If you answered yes, we have the perfect role foryou.
Our central HR Operations team basedin the Atria Offices in Bolton is expanding rapidly to meet theneeds of the business. In this busy role you will be the firstpoint of contact for all HR-related queries.
You will manage and coordinate all queries, updates, andrequests across the entire business via our central HR telephonenumber and email inbox. As the face of HR, this office-based rolerequires you to have a knowledge of general HR, a sense of urgencyand also keen customer service skills.
Tobe successful in this role you will have good organisationalskills, the ability to prioritise tasks and be personable, yetprofessional always.
We are looking forsomeone that is able to work proactively to meet the customer’sneeds and is comfortable communicating with stakeholders of alllevels.
As HR Administrator you will beconfident in dealing with conflict situations and supportingmanagers to come to the right solutions.
What we are lookingfor:
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Experience of working with confidentialinformation and databases (preferably with HRsystems)
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Previousexperience working within a fast-paced and time-sensitiveenvironment.
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Confident use of Microsoft Office packages /Databases and speaking on the phone in a professionalcapacity
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Able to deal withconflict situations when dealing withenquiries.
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Excellenteffective time management and prioritisingskills.
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Excellent customerservice skills both written and verbal.
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Attention to detail and the ability to followprocesses.
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Problem-solvingand positive attitude.
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Knowledge or experience of HR (or hold an HRqualification)
About PeopleServices
OurPeople Services function provides centralised HR support to allorganisations that make up Outcomes First Group, ourservice-focused approach ensures that all queries and requests areresolved quickly, and we provide the best support to all ouremployees. We believe in building lifelong careers for our HRProfessionals by coaching, mentoring, and sharing bestpractices.
Interested in hearing more? Applytoday and our Resourcing Team will be in touch!
About theGroup
Outcomes First Group exists to make sure vulnerable youngpeople get the opportunities they need, whether that involvesproviding them with specialist education or residential care. Ouraim is to help them thrive.
The OutcomesFirst family consists of two organisations: Acorn Education andCare, and Options Autism. Together, we educate, care for, andsupport children and vulnerable people across the UK, empoweringthem to be happy and make their way in the world.
Why work forus?
Yourwellbeing is very important to us, and we know that being able tochoose the benefits that suit you and your family will support yourwellbeing.
Whatever your role and wherever youare located, you will love VISTA, our flexible benefits platformwhich lets you tailor your benefits package.
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And when your circumstances change‿no problem.You can flex, trade, and add to your benefits package to suit yourcircumstances.
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Holidaysstart at 25 days per annum plus bank holidays on top with optionsto buy an additional 5 days.
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Critical illness covers and life assuranceoptions.
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Company Pensionwith options to increase your contributions.
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Private medical and dentalInsurance
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100’s of discountoptions valid in the UK and abroad
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Eco-Car Scheme
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“Your Wellbeing Matters- access to a wide rangeof first-class mental health support services and physical healthchecks
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Career developmentopportunities
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Professionalsupport networks and groups
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4 Day working week – ‘rest-day’ could be anyday Mon-Fri (agreed with Manager), available after successfulcompletion of probationary period for full time workersonly
We arecommitted to safeguarding and promoting the welfare of children andyoung people. All successful applicants will be subject to a fullyenhanced DBS, which must be registered on the updateservice.
We are an EqualOpportunities Employer.
People Operations Administrator employer: Outcomes First Group
Contact Detail:
Outcomes First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Administrator
✨Tip Number 1
Familiarize yourself with the key responsibilities of a People Operations Administrator. Understanding the nuances of HR queries and administrative tasks will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively handled inquiries or resolved conflicts in previous roles. This will highlight your ability to manage stakeholder relationships.
✨Tip Number 3
Research Outcomes First Group and their mission. Being able to articulate how your values align with theirs can set you apart as a candidate who is genuinely interested in contributing to their goals.
✨Tip Number 4
Practice your communication skills, especially over the phone. Since this role involves being the first point of contact for HR-related queries, being articulate and professional on calls is crucial.
We think you need these skills to ace People Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR and administrative roles. Emphasize your organizational skills, customer service experience, and any familiarity with HR systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly your ability to handle confidential information and manage queries effectively.
Showcase Your Communication Skills: Since this role involves being the first point of contact for HR-related queries, demonstrate your strong verbal and written communication skills in your application. Use clear and professional language throughout.
Highlight Problem-Solving Abilities: Provide examples in your application that showcase your problem-solving skills and your ability to handle conflict situations. This will demonstrate your readiness for the challenges of the role.
How to prepare for a job interview at Outcomes First Group
✨Show Your HR Knowledge
Make sure to brush up on your general HR knowledge before the interview. Be prepared to discuss HR processes and how you can support the team in managing queries effectively.
✨Demonstrate Customer Service Skills
Since this role requires excellent customer service skills, think of examples from your past experiences where you successfully handled inquiries or resolved conflicts. Highlight your ability to communicate professionally and empathetically.
✨Organizational Skills Matter
Prepare to discuss how you prioritize tasks and manage your time effectively. You might be asked about specific tools or methods you use to stay organized in a fast-paced environment.
✨Be Personable Yet Professional
As the face of HR, it's important to strike a balance between being friendly and maintaining professionalism. Practice how you would introduce yourself and engage with stakeholders at different levels during the interview.
