IT Support Field Engineer within East Midlands (East Midlands)

Home based East Midlands | Hybrid working

Permanent | 37.5 hours per week (Mon-Fri, 8am-4pm)

Salary: Up to £35,000 per annum (dependent on experience and qualifications) + £3,000 car allowance.

In 2025, Outcomes First Group were officially certified as a Great Place to Work for the sixth year running. We are proud to be part of the 4-Day Working Week trial, giving our teams more time to recharge while still earning 100% of their pay.*

Outcomes First Group is the largest independent provider of high-quality special needs education and care in the UK. We deliver research-led, personalised education that helps every child thrive. Our vision is to empower every child with a world-class education that nurtures potential and inspires lifelong learning. Our mission is to unlock that potential through personalised learning and opportunity, and our promise is simple: we listen, work together, and hold each other accountable to make the remarkable happen.

*Please note: 4DWW is subject to successful completion of your probation period and is not a contractual benefit.

About Us

At Outcomes First Group, we believe every child can thrive when given the right environment for success. As one of the world's leading providers in our sector, we deliver exceptional, research-led education tailored to each individual, with smaller class sizes and personalised learning plans.

The Role:

We are seeking an experienced IT Support Field Engineer to provide 2nd/3rd line support across multiple sites in the East Midlands. You will assist with incidents, service requests, and problem resolution, escalating where necessary, and support the wider IT team with technology rollouts and investigations.

What you'll do:

• Troubleshoot and resolve incidents, service requests, and major problems.
• Serve as first point of escalation for 1st/2nd line engineers and specific sites.
• Manage site relationships and support infrastructure, applications, devices, and networking equipment (Cisco Meraki, Unifi).
• Administer user accounts, permissions, and mobile device configurations (Active Directory, Office 365, Azure AD, Google Workspace, Jamf, Intune).
• Conduct root cause analysis, contribute to knowledge sharing, and support cyber and P1 infrastructure incidents.
• Install applications, configure hardware (laptops, mobiles, tablets), support printers, cloud telephony, servers, and web filtering.

What we're looking for:

• 3-5 years experience in 2nd/3rd line IT support, preferably within ITIL frameworks or MSPs.
• Strong technical knowledge of desktop/server platforms, networking, virtualization, and cloud solutions.
• Excellent troubleshooting, communication, and organisational skills.
• Desirable: IT qualification, VOIP/telephony knowledge, and network management experience.

Other Requirements:

• Travel to schools and office locations as required.
• Commitment to safeguarding children and vulnerable adults.
• Maintain professional development and training.

Benefits:

• Life Assurance
• Pension scheme with contribution options
• Your Wellbeing Matters - mental and physical health support
• Family Growth Support, including enhanced maternity and paternity leave
• Flexible benefits via Vista (discounts, Cycle to Work, Electric Car Scheme, critical illness cover and more)

We are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. We are an Equal Opportunities Employer. UK applicants only. This role does not offer sponsorship. We reserve the right to close the vacancy early if we receive a high volume of suitable applications.

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and statutory requirements, which may affect timescales.