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- Tasks: Provide 2nd/3rd line IT support and troubleshoot incidents across multiple sites.
- Company: Leading education support provider in the UK with a focus on growth.
- Benefits: Competitive salary and a supportive work environment for personal development.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: 3-5 years of IT support experience and strong problem-solving abilities.
- Other info: Hybrid role offering flexibility and opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading education support provider in the UK is seeking an experienced IT Support Field Engineer for a hybrid position. The role involves providing 2nd/3rd line support across multiple sites in East Midlands, troubleshooting incidents, and managing site infrastructure.
The ideal candidate should have 3-5 years of IT support experience, strong technical knowledge, and excellent problem-solving skills.
The position offers a competitive salary and is part of a supportive work environment aimed at personal and professional growth.
Home-Based IT Field Engineer: 2nd/3rd Line East Mids employer: Outcomes First Group
Contact Detail:
Outcomes First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home-Based IT Field Engineer: 2nd/3rd Line East Mids
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've tackled 2nd/3rd line support issues in the past. This will help them see you as the problem-solver they need.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a better shot at getting noticed by hiring managers.
We think you need these skills to ace Home-Based IT Field Engineer: 2nd/3rd Line East Mids
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd/3rd line support experience and technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We’re looking for candidates who can think on their feet and come up with effective solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Outcomes First Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Be prepared to discuss specific technologies and tools you've used in your previous roles, especially those relevant to 2nd/3rd line support. This will show that you’re not just familiar with the basics but can handle complex issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to troubleshoot effectively, which is crucial for this role.
✨Familiarise Yourself with the Company
Research the education support provider and understand their mission and values. Knowing what they stand for will allow you to tailor your responses and show how you align with their goals. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Prepare for Hybrid Work Discussions
Since this is a hybrid position, be ready to discuss how you manage your time and productivity while working remotely. Share any experiences you have with remote troubleshooting or managing site infrastructure from a distance, as this will highlight your adaptability and self-discipline.
