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- Tasks: Build strong client relationships and drive sales in outdoor estate management.
- Company: Join OUTCO, a leader in outdoor estate management with a focus on innovation.
- Benefits: Enjoy competitive salary, hybrid working, and generous annual leave.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Sales experience and excellent relationship management skills required.
- Other info: Opportunities for career development and training available.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
OUTCO is one of the UK's market leaders in outdoor estate management, dedicated to protecting, maintaining, and enhancing outdoor estate infrastructure. We deliver a full range of specialist winter, grounds, and asset maintenance services to commercial properties nationwide. As the first provider of a complete end-to-end estate compliance solution powered by smart technology, we combine expertise and innovation to keep our clients' estates safe, compliant, and looking their best all year round.
We are seeking a motivated and ambitious Regional Relationship Manager to join our Sales and Marketing Department on a permanent basis within the Southeast region of the UK. In this role, you will focus on maintaining client satisfaction, resolving service issues, and building strong, lasting relationships with existing and potential clients. You will bring knowledge and skills in account management, excellent commercial instincts, and outstanding client relationship skills.
KEY RESPONSIBILITIES:- Develop and implement regional sales plans to achieve or exceed revenue targets.
- Build and maintain strong relationships with existing clients to drive retention and upsell opportunities.
- Monitor and deliver KPIs and customer satisfaction scores, ensuring clients' needs are met.
- Work closely with the Account Management and Sales teams to plan retention strategies across all accounts.
- Actively participate in the client retention programme across all service lines.
- Serve as the first point of contact for account escalations and problem resolution.
- Conduct client meetings and site visits, which may involve frequent travel across the UK.
- Advise clients on contract reviews and provide guidance on services.
To be successful in the role, you are to possess the below knowledge and skills.
- Possess a full UK driving licence and own vehicle.
- Proven knowledge and skills in sales roles and in securing large contracts, ideally within Facilities Management, Property Management, or related markets.
- Skilled at selling seasonal contracts within challenging budget environments.
- Exposure in managing diverse and demanding client portfolios, with confidence dealing with stakeholders at all levels.
- Knowledgeable about property, facilities management, or public sector/NHS markets.
- Exceptional client relationship management skills, with a track record of building trust and responsiveness.
- Results-driven with a proven history of meeting or exceeding sales targets and growing business.
- Competent in CRM systems, MS Office, and web-based tools.
- Demonstrated success in improving service delivery and customer satisfaction.
This is an exciting opportunity to join OUTCO, in return for the right candidate we offer:
- Competitive salary depending on knowledge and skills.
- 25 days annual leave, in addition to bank and public holidays.
- Hybrid working.
- Volunteering days.
- Career development and training opportunities.
- Salary Sacrifice Company Pension Scheme.
- Salary Sacrifice Car Scheme.
- Company Employee Assistance Programme.
- GP24 - access to 24/7 GP appointments and advice.
- Death in Service benefit.
Regional Relationship Manager in Southampton employer: OUTCO
Contact Detail:
OUTCO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Relationship Manager in Southampton
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the facilities management sector. Building relationships can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to showcase your skills and connect with potential employers. Engage with their content to get noticed!
✨Tip Number 3
Prepare for interviews by researching the company and its services. Be ready to discuss how your experience aligns with their needs, especially in client relationship management.
✨Tip Number 4
Apply through our website for a smoother process! It shows you’re genuinely interested in the role and makes it easier for us to track your application.
We think you need these skills to ace Regional Relationship Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Relationship Manager role. Highlight your experience in account management and client relationships, as these are key for us at OUTCO. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at OUTCO. Keep it concise but impactful, and don’t forget to mention your understanding of the facilities management sector.
Showcase Your Results: We love numbers! When detailing your past experiences, include metrics that demonstrate your success in sales and client retention. This will help us see how you can contribute to our goals and drive results in the Southeast region.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining the OUTCO team!
How to prepare for a job interview at OUTCO
✨Know Your Stuff
Before the interview, make sure you thoroughly understand OUTCO's services and their approach to outdoor estate management. Familiarise yourself with their client base and recent projects. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Showcase Your Relationship Skills
As a Regional Relationship Manager, your ability to build and maintain strong client relationships is crucial. Prepare examples from your past experiences where you've successfully managed client accounts or resolved service issues. Highlight how you’ve driven client satisfaction and retention.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and commercial instincts. Think of situations where you had to deal with challenging clients or tight budgets. Be ready to discuss how you approached these challenges and what the outcomes were.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, the company's future plans, or how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to OUTCO's goals.
