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For Companies At a Glance
- Tasks: Build strong client relationships and drive sales in outdoor estate management.
- Company: Join OUTCO, a leader in outdoor estate management with innovative solutions.
- Benefits: Competitive salary, 25 days leave, career development, and health support.
- Why this job: Make a real impact by enhancing outdoor estates and ensuring client satisfaction.
- Qualifications: Sales experience, strong relationship skills, and a full UK driving licence.
- Other info: Exciting career growth opportunities in a dynamic and supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
OUTCO is one of the UK's market leaders in outdoor estate management, dedicated to protecting, maintaining, and enhancing outdoor estate infrastructure. We deliver a full range of specialist winter, grounds, and asset maintenance services to commercial properties nationwide. As the first provider of a complete end-to-end estate compliance solution powered by smart technology, we combine expertise and innovation to keep our clients' estates safe, compliant, and looking their best all year round.
THE ROLE
We are seeking a motivated and ambitious Regional Relationship Manager to join our Sales and Marketing Department on a permanent basis within the Southeast region of the UK. In this role, you will focus on maintaining client satisfaction, resolving service issues, and building strong, lasting relationships with existing and potential clients. You will bring knowledge and skills in account management, excellent commercial instincts, and outstanding client relationship skills.
KEY RESPONSIBILITIES:
- Develop and implement regional sales plans to achieve or exceed revenue targets.
- Build and maintain strong relationships with existing clients to drive retention and upsell opportunities.
- Monitor and deliver KPIs and customer satisfaction scores, ensuring clients' needs are met.
- Work closely with the Account Management and Sales teams to plan retention strategies across all accounts.
- Actively participate in the client retention programme across all service lines.
- Serve as the first point of contact for account escalations and problem resolution.
- Conduct client meetings and site visits, which may involve frequent travel across the UK.
- Advise clients on contract reviews and provide guidance on services.
ABOUT YOU
To be successful in the role, you are to possess the below knowledge and skills:
- Possess a full UK driving licence and own vehicle.
- Proven knowledge and skills in sales roles and in securing large contracts, ideally within Facilities Management, Property Management, or related markets.
- Skilled at selling seasonal contracts within challenging budget environments.
- Exposure in managing diverse and demanding client portfolios, with confidence dealing with stakeholders at all levels.
- Knowledgeable about property, facilities management, or public sector/NHS markets.
- Exceptional client relationship management skills, with a track record of building trust and responsiveness.
- Results-driven with a proven history of meeting or exceeding sales targets and growing business.
- Competent in CRM systems, MS Office, and web-based tools.
- Demonstrated success in improving service delivery and customer satisfaction.
COMPANY BENEFITS
This is an exciting opportunity to join OUTCO, in return for the right candidate we offer:
- Competitive salary depending on knowledge and skills.
- 25 days annual leave, in addition to bank and public holidays.
- Career development and training opportunities.
- Salary Sacrifice Company Pension Scheme.
- Salary Sacrifice Car Scheme.
- Company Employee Assistance Programme.
- GP24 – access to 24/7 GP appointments and advice.
- OUTCO Inspire via Reward Gateway for discounted.
Regional Relationship Manager in Hounslow employer: OUTCO
Contact Detail:
OUTCO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Relationship Manager in Hounslow
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the facilities management sector. Building relationships can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Don’t just apply online; follow up! After submitting your application through our website, drop an email or make a call to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 3
Prepare for interviews by researching OUTCO’s services and recent projects. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their success.
✨Tip Number 4
Practice your pitch! Be ready to discuss your experience in client relationship management and how you can help maintain and enhance client satisfaction. Confidence is key!
We think you need these skills to ace Regional Relationship Manager in Hounslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Relationship Manager role. Highlight your experience in account management and client relationships, as these are key for us at OUTCO. Use specific examples that showcase your skills in maintaining client satisfaction and resolving service issues.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about outdoor estate management and how your background aligns with our mission. Be sure to mention any relevant experience in Facilities Management or similar sectors.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities—show us what you’ve achieved! Include metrics or outcomes that demonstrate your success in meeting sales targets and improving customer satisfaction. We love numbers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about OUTCO and what we stand for!
How to prepare for a job interview at OUTCO
✨Know Your Stuff
Before the interview, make sure you thoroughly understand OUTCO's services and how they relate to the role of a Regional Relationship Manager. Familiarise yourself with their approach to client satisfaction and how they leverage technology in estate management. This knowledge will help you demonstrate your genuine interest and fit for the position.
✨Showcase Your Relationship Skills
Prepare examples from your past experiences that highlight your ability to build and maintain strong client relationships. Think about specific situations where you resolved issues or upsold services successfully. This will show the interviewers that you have the skills they’re looking for.
✨Be Results-Driven
Since the role focuses on meeting sales targets and improving customer satisfaction, come ready to discuss your achievements in these areas. Use metrics and KPIs to quantify your success in previous roles, as this will illustrate your results-driven mindset and capability to contribute to OUTCO’s goals.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your understanding of the company and the role. Inquire about their client retention strategies or how they measure customer satisfaction. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career aspirations.
