At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues across multiple sites.
- Company: Join OUTCO, a dynamic company focused on innovative IT solutions.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Great chance to learn new technologies and advance your career in IT.
- Why this job: Be part of a team that drives tech improvements and supports users daily.
- Qualifications: Experience in IT support and strong knowledge of Microsoft environments required.
The predicted salary is between 40000 - 50000 £ per year.
OUTCO is seeking a proactive, hands-on IT professional to support the IT Support Team Lead. This role plays a key part in supporting OUTCO businesses, maintaining OUTCO IT policies, and helping users with IT issues across multiple verticals.
The ideal candidate will be technically strong, organised, confident working across multiple sites and businesses, and comfortable managing a mix of integration tasks and day-to-day operational support as well as learning and supporting OUTCO’s core systems including Dynamics 365.
Location: Hybrid: Remote (WFH), Leatherhead Office and occasional office visits required
Reports to: IT Support Team Lead
Key Responsibilities
- Provide 1st/2nd line support.
- Organise logistics and maintain track of OUTCO assets.
- Enrol new and current hardware into Intune and maintain device compliance.
- Troubleshoot and resolve hardware, software, network, and telephony incidents.
- Assist with rollout and standardisation of OUTCO platforms and devices.
- Maintain clear documentation for integrations, site setups, and key systems.
- Support user education and adoption of OUTCO processes.
Project Support & Continuous Improvement
- Support IT projects across infrastructure, security, applications, and operations.
- Identify improvement opportunities and help implement more efficient IT processes.
- Take ownership of delegated workstreams and deliver them end-to-end.
- Assist with any other activities required by the IT team to ensure the efficient delivery of IT services and support to the business.
Required Skills & Experience
- Proven experience in a broad, hands-on IT support/infrastructure role.
- Strong knowledge of Microsoft environments (M365, Windows, Azure AD/Entra, Intune or similar).
- Experience supporting multi-site organisations or distributed user bases.
- Practical understanding of IT security, policy implementation, and standardisation.
- Ability to manage and deliver small-to-mid sized IT workstreams independently.
- Full UK driving licence.
Required Personal Attributes/Competencies
- Excellent communication skills with the ability to engage stakeholders at all levels.
- Highly organised, proactive, and able to operate with autonomy.
- A desire to learn and take on additional responsibilities, with a willingness to embrace new technologies, applications, systems, and processes.
- Shows a proactive approach to personal development and continuous improvement.
Desirable Skills, Experience & Qualifications
- Experience integrating and consolidating applications.
- Experience in supporting and migrating Sage accounts packages.
- Familiarity with Dynamics 365, 3CX, or similar CRM & telephony systems.
- Good understanding of network design and troubleshooting across sites.
- IT-related qualification (college diploma, HNC/HND, degree, apprenticeship, or equivalent practical experience).
- ITIL Foundation certification (desirable).
- Microsoft and/or CompTIA certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or Endpoint Administrator Associate.
IT Support Analyst in Guildford employer: OUTCO
OUTCO is an exceptional employer that fosters a collaborative and innovative work culture, offering IT Support Analysts the opportunity to thrive in a hybrid environment between remote work and our Leatherhead office. With a strong emphasis on employee growth, OUTCO provides continuous learning opportunities and encourages proactive engagement in IT projects, ensuring that team members can develop their skills while contributing to meaningful improvements across the organisation. Join us to be part of a dynamic team that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Guildford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what OUTCO values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges OUTCO might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at OUTCO!
✨Direct Apply to OUTCO
Let's not forget to apply directly through the OUTCO website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Guildford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at OUTCO.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at OUTCO. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at OUTCO
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
