Enablement Coach

Manager NJC fixed point 17, 35 hours per week, 25 days per annum (rising to 30 days after 5 years). Main base Trafford (Service covers Wigan, Tameside and Trafford). Contract fixed term until September 2027. Level of DBS check: Security Vetting - Enhanced Level 1 (HMPPS).

Main Aims of the Post:

• To provide Wellbeing support for people on probation as part of the Greater Manchester Rehabilitation Services (GM IRS).
• To provide one-to-one and group coaching for people on probation in the locality, working with people that may have multiple and complex barriers to overcome them, supporting reduction in reoffending.
• To develop pathways into the service and outward to local providers to specifically support the rehabilitation of this client group, including but not limited to:
• De-escalation of complex needs, including risk management and support to understand and maintain licence conditions;
• Access to a flexible and tailored curriculum of mental health groups and peer support e.g., anger, emotional regulation, dealing with trauma and abuse;
• Positive relationships with families, communities, and peers;
• Wellbeing and healthy lifestyles;
• Access to substance misuse, employment, mental health and housing support; or support to engage with providers of these services.

Main Duties of the Post:

• To engage people that are on probation to support their wellbeing and Wellbeing priorities.
• To engage and reconnect with service users that have dropped out of treatment.
• To use a range of evidence-based tools and techniques for motivating clients.
• To support individuals by helping to best meet their needs through collaboration with other organisations and community service providers.
• To work with groups of clients to help them rehabilitate and support behaviour change.
• To use the service’s computerised client management system to record and review service user’s records and any other required monitoring information.
• To develop effective relationships with a range of external organisations and agencies, which reflect the diversity of the places we operate in.
• To be committed to helping individuals develop their rehabilitation through peer support, family relationships, mutual aid and volunteering.
• To maintain a good knowledge of the barriers that prevent rehabilitation and contribute towards continued learning.
• To ensure quality standards are adhered to and met and that audits are passed.
• To ensure all statutory responsibilities are followed and reported as required.
• To conduct a mapping exercise to identify existing support groups working with ‘at risk’ groups in the borough.
• To use feedback in all forms to enhance individual and service development.
• To assist case managers to reach out to troubled families and to consider the safeguarding of both adults and children.
• To work in compliance with The Big Life group Lone Working policy.
• To escalate concerns to appropriate authorities (e.g. local authority, probation service, police) when service users have disengaged and increased risks are identified.
• To utilise pathways which facilitate timely access to clinical psychology services within the treatment service where indicated.
• To reach and engage with service users through understandable and meaningful language and behaviour.

General Work-Related Expectations:

• To work within the Out There and Big Life group’s values, ethos and vision.
• To contribute to the development of Out There and the Big Life group.
• To work in accordance with all policies and procedures of Out There and the Big Life group, particularly (but not exclusively) Health and Safety; Information Governance and Safeguarding.
• To commit to own personal development and attend training or development activities as required.
• To work in accordance with all relevant legislation.
• To undergo regular supervision and an annual appraisal.
• To undertake any other duties as required, and as appropriate to the post.

Person Specification:

• Experience:
• Experience of working with people with a history of offending or people that have multiple barriers to achieving rehabilitation.
• Experience of client management and keeping up to date records using a database.
• Experience of working with individuals (1-2-1) and groups of people in different settings to help them achieve their goals.
• Experience of working with a range of agencies and organisations to develop effective working relationships.
• Skills:
• Ability to use (or learn to use) a database.
• Ability to assist clients to help them define and achieve their goals and aspirations.
• Ability to manage a varied and complex workload effectively.
• Ability to work well across a range of different subject areas such as housing, mental health, education and debt management.
• Ability to work with staff from a range of agencies and organisations to better integrate services for clients.
• Ability to lead small groups of people in beneficial activities.
• Knowledge:
• Knowledge of the barriers and issues facing people with an offending history.
• Knowledge of the local area your service is based in (community groups, services available as well as local demographics).
• A knowledge of the culture of personal and community recovery in the field of offending.
• Education: None required for this post.
• Personal:
• Positive outlook and a ‘can do’ attitude.
• Personal resilience and flexible attitude in the face of difficulties.
• Commitment to working towards the Big Life group’s ethos and values, including having a non-judgemental approach.
• Commitment to personal development and willingness to regularly update skills and experience.