Enhanced Access Receptionist in Ormskirk

We are looking for flexible and dedicated Receptionists to join our dynamic Enhanced Access Service in West Lancashire. As the face of the service, you'll play a vital role in providing exceptional patient care.

What you’ll do:

• Create a warm and welcoming environment for patients and visitors.
• Efficiently manage patient records and administrative tasks.
• Collaborate with our healthcare team to deliver outstanding service.

If you thrive in a fast-paced environment and enjoy making a positive impact, we want to hear from you!

Main duties of the job:

As our Receptionist, you'll be the friendly face welcoming patients and visitors to our service. Your role involves managing appointments, handling patient inquiries, and maintaining accurate records. You'll also be involved in general administrative tasks to support our healthcare team. While there may be some daytime shifts available in the future, this role primarily focuses on evening and weekend work.

About us:

Employment will be with OWLS CIC Ltd West Lancashire GP Federation, which delivers Access Services on behalf of GP Practices and Primary Care Networks (PCN) in West Lancashire. OWLS CIC is a small GP owned and led not-for-profit primary care organisation, run by GPs and health professionals. OWLS was founded in the 90s by a small group of General Practitioners, with the main aim of ensuring high quality out of hours services. In 2017 it transitioned to become a GP Federation to support and provide services for its practices and to offer a vehicle that local GPs had an opportunity to bid for, and provide, innovative primary care services in their local area. We are a not-for-profit organisation, which means that all the money we generate through service contracts is invested back into providing patient care.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Job responsibilities:

The following are the core responsibilities of the receptionists. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Provide a high level of customer service skills, being friendly and welcoming to the patients coming into the clinic.
• Follow instructions and procedures precisely.
• Work in a team but use your own initiative, to be able to work independently, efficiently, and effectively.
• Take responsibility and accountability for managing own workload.
• Be inclusive and support access to services.
• Use effective communication and conflict management skills to deal with people who may be angry or upset.
• Be confident and competent using the phone.
• Ensure tidiness of properties in which you are responsible for the day.
• Work collaboratively with the clinical team, seeking guidance when necessary for patient related matters.
• Attend relevant meetings as a participating member and contribute to service development.
• Use knowledge and competence in computer skills, in order to access drives, databases, email and approved internet resources and to appraise sources of information and their evidence base.
• Adhere to policies and procedures and work within scope and remit.
• Maintain a healthy and safe work environment for self and colleagues.
• Maintain a working knowledge of emergency procedures.
• Maintain accurate patient records on EMIS.
• Act as the nominated Fire Marshall.

Communication:

To actively communicate with staff and managers (internal and external) to assist service delivery. To communicate across the reception teams to implement best practice and work collaboratively across the reception pool as required. Reflect the diversity of needs in the local healthcare community by using all available resources to facilitate access to the service where there are barriers to communication and understanding.

Education, Training & Development:

To support a learning environment in which quality, performance and development can flourish and to contribute to development. To participate in an annual development review (PDP) and with the line manager, identify areas of need for personal development to meet service and personal objectives. Maintain Mandatory Training requirements.

Flexibility:

The post holder may be required to vary hours of work in agreement with the Operations Manager/Service Coordinators to support the requirements of the business. From time to time the post holder may be required to provide other duties to support the requirements of the Management, Board or needs of the business. Our promise to you is that this will always be balanced and equitable in line with the person specification.

Person Specification:

Qualifications:

• Good Basic Education, Literate and Numerate.
• Qualified to NVQ level 2 in Customer Service or Administration.

Experience:

• Experience of working as a receptionist in a medical setting.
• Experience of working in primary care.
• Experience of working in a GP practice.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 an hour £13.21 evenings and weekends.