At a Glance
- Tasks: Deliver top-notch customer service and support patients in a friendly clinic environment.
- Company: Join OWLS CIC Ltd, a key player in West Lancashire's healthcare services.
- Benefits: Earn £12.21 per hour, with higher rates for evenings and weekends.
- Other info: Flexible hours and opportunities for personal development in a dynamic healthcare setting.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: NVQ level 2 in Customer Service or Administration preferred; medical receptionist experience is a plus.
The predicted salary is between 25400 - 25400 € per year.
Employment will be with OWLS CIC Ltd West Lancashire GPFederation, which delivers Access Services on behalf of GP Practices and Primary Care Networks in West Lancashire.
Job Responsibilities:
- Provide a high level of customer service skills, being friendly and welcoming to the patients coming into the clinic.
- Follow instructions and procedures precisely.
- Work in a team but use your own initiative, to be able to work independently, efficiently, and effectively.
- Take responsibility and accountability for managing own workload.
- Be inclusive and support access to services.
- Use effective communication and conflict management skills to deal with people who may be angry or upset.
- Be confident and competent using the phone.
- Ensure tidiness of properties in which you are responsible for the day.
- Work collaboratively with the clinical team, seeking guidance when necessary for patient related matters.
- Attend relevant meetings as a participating member and contribute to service development.
- Use knowledge and competence in computer skills, in order to access drives, databases, email and approved internet resources and to appraise sources of information and their evidence base.
- Adhere to policies and procedures and work within scope and remit.
- Maintain a healthy and safe work environment for self and colleagues.
- Maintain a working knowledge of emergency procedures and would be prepared to elevate issues affecting service delivery as necessary.
- Maintain accurate patient records on EMIS.
- Act as the nominated Fire Marshall.
- Actively communicate with staff and managers (internal and external) to assist service delivery.
- Communicate across the reception teams to implement best practice and work collaboratively across the reception pool as required.
- Reflect the diversity of needs in the local healthcare community by using all available resources to facilitate access to the service where there are barriers to communication and understanding.
- Support a learning environment in which quality, performance and development can flourish and contribute to development.
- Participate in an annual development review (PDP) and with the line manager, identify areas of need for personal development to meet service and personal objectives.
- Maintain mandatory training requirements.
- Vary hours of work in agreement with the Operations Manager/Service Coordinators to support the requirements of the business.
- Provide other duties from time to time to support the requirements of the Management, Board or needs of the business, ensuring that this is balanced and equitable in line with the person's specification.
Person Specification:
Qualifications:
- Good Basic Education, Literate and Numerate.
- Qualified to NVQ level 2 in Customer Service or Administration.
Experience:
- Experience of working as a receptionist in a medical setting.
- Experience of working in primary care.
- Experience of working in a GP practice.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and is subject to the Submission of a Disclosure and Barring Service Check (formerly CRB) to check for any previous criminal convictions.
£12.21 an hour £13.21 evenings and weekends.
Enhanced Access Receptionist employer: Out of Hours West Lancashire CIC Ltd
OWLS CIC Ltd is an exceptional employer located in West Lancashire, dedicated to providing high-quality access services for GP practices and primary care networks. With a strong emphasis on teamwork, personal development, and inclusivity, employees benefit from a supportive work culture that encourages growth and collaboration. The organisation prioritises employee well-being and offers opportunities for professional development, making it an ideal place for those seeking meaningful and rewarding careers in healthcare.
Contact Detail:
Out of Hours West Lancashire CIC Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Enhanced Access Receptionist
✨Tip Number 1
Get to know the company! Research OWLS CIC Ltd and their values. When you walk into that interview, show us you understand their mission and how you can contribute to their Access Services.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle tricky situations. We want to see you shine when dealing with upset patients, so be ready to demonstrate your conflict management skills.
✨Tip Number 3
Be proactive! During the interview, don’t just wait for questions. Share your ideas on improving patient access and service delivery. Show us you’re not just a team player but also someone who takes initiative.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Remind them of your enthusiasm for the role and how you can help enhance their reception services. And remember, apply through our website for the best chance!
We think you need these skills to ace Enhanced Access Receptionist
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in providing top-notch customer service. We want to see how friendly and welcoming you can be, especially in a medical setting where patients might be feeling a bit anxious.
Be Clear and Precise:When filling out your application, follow the instructions carefully. We appreciate attention to detail, so make sure your responses are clear and concise, reflecting your ability to follow procedures precisely.
Demonstrate Team Spirit:We love team players! Share examples of how you've worked collaboratively in the past, but also show us that you can take initiative and manage your own workload effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Out of Hours West Lancashire CIC Ltd
✨Know Your Customer Service Skills
Since the role is all about providing top-notch customer service, brush up on your skills. Think of examples where you've gone above and beyond for a customer, especially in a medical setting. This will show that you understand the importance of being friendly and welcoming.
✨Familiarise Yourself with Procedures
Make sure you understand the procedures and policies relevant to the role. Be ready to discuss how you would follow these instructions precisely while also using your initiative. This shows that you can balance teamwork with independent work effectively.
✨Prepare for Conflict Management Scenarios
You might encounter upset or angry patients, so think about how you would handle such situations. Prepare a couple of scenarios where you successfully managed conflict, highlighting your effective communication skills. This will demonstrate your ability to stay calm under pressure.
✨Show Your Tech Savvy Side
Since you'll be using computer systems like EMIS, make sure you're comfortable discussing your tech skills. Be prepared to talk about your experience with databases, emails, and any other relevant software. This will reassure them that you can manage patient records accurately.
