Salary: £26,500 – £28,000 per year, depending on experience
About Out 'n' About
Out 'n' About is a UK-designed pushchair brand for families who love getting outdoors. Our all-terrain
buggies, led by our flagship Nipper, are built for parks, trails, beaches and everyday life, and are trusted
by a loyal community of parents.
We're a growing business based in Bedford, and we're adding two people to our customer care team.
The role
You'll be the first voice many of our customers hear. You'll help parents with everything from choosing
the right buggy to after-sales support, and make sure every customer feels looked after.
Key responsibilities
- Answer customer enquiries by email, live chat, phone and social media, using Gorgias, our customer
- Make outbound calls to customers, such as order follow-ups, feedback calls and reaching out to
- people who have shown interest in our products
- Help parents choose the right pushchair and accessories for their family and lifestyle
- Handle orders, deliveries, returns, exchanges and refunds quickly and accurately
- Support customers with product questions, set-up, care and maintenance
- Manage warranty claims and faults, including arranging spare parts and repairs
- Log recurring product issues and feedback, and share them with the product and operations teams
- Support retail partners with order and product queries when needed
- Meet our service standards for response times and customer satisfaction
- Keep help centre articles, FAQs and saved replies up to date
About you
- Experience in a customer care or customer service role
- Excellent written and spoken English, with a warm, friendly and professional tone
- Confident on the phone, and comfortable making outbound calls as well as taking inbound ones
- A patient, problem-solving approach, even with frustrated customers
- Well organised and able to manage a busy inbox with care and accuracy
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Customer Care Advisor in Stagsden employer: Out 'n' About
Out 'n' About is an exceptional employer, offering a dynamic work environment in Bedford where creativity and innovation thrive. With a strong focus on employee growth, you will have the opportunity to lead product development for a beloved brand while enjoying a hybrid working model that promotes work-life balance. Join us to make a meaningful impact as we expand into new international markets, all while being part of a supportive team that values your contributions.
