Senior Quality Assurance Officer in Tredegar

Lead Innovation. Drive Product Excellence. Shape the Future of Health & Nutrition.

Company Description

Ourvita is the largest Europe-based contract development and manufacturing organisation (CDMO) with a growing global presence. The company brings together over 3,000 team members worldwide, including more than 120 R&D specialists, all working with a strong customer-centric mindset.

Ourvita is committed to developing and distributing high-quality health and medical products that are available when and where people need them, helping to transform lives and advance healthcare worldwide. With 15 manufacturing sites across Italy, Germany, Poland, the UK, the USA, and China, the organisation offers diverse opportunities in an international, innovation-driven environment. Team members join a culture that values expertise, resilience, service quality, and consumer insight to create impactful solutions.

Role Description

Reporting to the QA Manager, the Senior QA Officer plays a pivotal role in maintaining and continuously improving the Quality Management System (QMS), ensuring compliance with GMP and BRCGS Food Safety standards, and supporting right-first-time documentation, batch release, and customer quality expectations.

As a senior technical lead within the QA function, you will take ownership of critical quality activities, lead investigations and audits, manage customer-facing quality responsibilities, and mentor junior colleagues. You will work closely with Commercial, R&D, Operations and other key stakeholders to ensure quality and regulatory requirements are embedded throughout the product lifecycle.

This is a highly visible and developmental role, offering a clear pathway towards future QA Management responsibilities for an ambitious quality professional looking to broaden their technical, leadership and commercial experience.

• Lead and manage investigations into deviations, non-conformances, audit findings and customer complaints, ensuring robust root cause analysis, timely resolution and effective CAPA implementation.
• Write, review and approve GMP documentation, including SOPs, controlled forms, manufacturing logbooks and quality risk assessments, ensuring documentation is accurate, practical and aligned with regulatory and internal standards.
• Take ownership of document lifecycle management, initiating updates in response to change controls, audits, regulatory developments and continuous improvement initiatives.
• Lead internal audits and support the wider site audit strategy, ensuring ongoing audit readiness and compliance with applicable regulatory and quality standards.
• Host customer audits, quality meetings, onboarding projects and business development discussions, acting as the primary QA contact for assigned customers.
• Manage customer quality enquiries, complaints and documentation requests, ensuring professional and timely resolution.
• Collaborate with Commercial and R&D teams to support regulatory compliance for new and existing products, including product onboarding and launch readiness.
• Manage and support the export of products of animal origin, including the preparation and submission of Export Health Certificate (EHC) applications and liaison with veterinary inspectors.
• Monitor and analyse QA metrics, including documentation errors, deviation trends and complaint categories, using data-driven insights to identify opportunities for continuous improvement.
• Mentor and support junior QA colleagues, providing guidance and training on documentation practices, investigation techniques and regulatory expectations.
• Participate in cross-functional Quality Risk Management activities, including HACCP and TACCP, as well as wider continuous improvement projects.
• Maintain accurate QA records and ensure all activities are conducted in accordance with current GMP, BRCGS Food Safety requirements and company standards.
• Promote a positive quality culture, encouraging high standards of performance, accountability, collaboration and continuous improvement across the QA function.

About You

We're looking for an experienced and technically strong quality professional who combines sound regulatory knowledge with excellent problem-solving, communication and stakeholder management skills.

You'll ideally have:

• A degree in a relevant scientific discipline, or equivalent relevant industry experience.
• A minimum of 3 years' experience working within a regulated QA environment, ideally within pharmaceutical, food supplement, food manufacturing or a similar industry.
• Strong knowledge and understanding of EU GMP requirements and BRCGS Food Safety standards.
• Proven experience leading quality investigations, audits and/or customer-facing QA activities.
• Experience with CAPA, root cause analysis, quality risk management and continuous improvement.
• A strong understanding of Good Documentation Practices (GDP) and data integrity principles, including ALCOA+.
• Experience working with electronic quality systems and/or ERP systems, with proficiency in Microsoft Office 365.
• Strong technical writing, documentation and analytical skills.
• The ability to interpret quality and regulatory requirements and translate them into practical, effective solutions.

You'll Also Bring

• Proven ability to communicate confidently and professionally with colleagues, customers, suppliers, auditors and regulatory stakeholders.
• Strong organisational skills, with excellent attention to detail and the ability to prioritise effectively in a fast-paced manufacturing environment.
• A collaborative and approachable leadership style, with the ability to coach, mentor and develop less experienced colleagues.
• A proactive and commercially aware mindset, recognising the importance of quality in supporting customer relationships and business growth.
• Strong judgement and decision-making skills, with the confidence to take ownership of complex quality issues.
• A positive, pragmatic and solutions-focused approach to problem solving.
• A genuine commitment to continuous improvement and developing a strong quality culture.
• The ambition and capability to develop towards future QA Management responsibilities.

Why Join Us

This is an excellent opportunity to join a growing and internationally focused organisation where quality is fundamental to our success. As Senior QA Officer, you'll have the opportunity to take ownership of significant quality activities, build strong relationships with customers and internal stakeholders, and play a key role in maintaining the highest standards across our manufacturing operations.

With clear succession planning towards future QA Management responsibilities, this role provides an excellent platform for an ambitious quality professional looking to develop their technical expertise, leadership capability and commercial understanding.

Please Note: We are managing this recruitment campaign directly and are not engaging recruitment agencies or third-party suppliers at this time. We kindly ask agencies not to contact us regarding this vacancy.

Eligibility to Work: Applicants must have the legal right to work in the UK. Unfortunately, we are unable to provide visa sponsorship for this role, so candidates requiring sponsorship cannot be considered.

Closing Date: 4th September 2026

We encourage early applications, as we reserve the right to close this vacancy before the advertised closing date if we receive a high volume of suitable applications. Due to the volume of applications we receive, we regret that we are only able to provide feedback to candidates who are invited to interview.

Location: This is a fully on-site position based at our facility in Tredegar, South Wales (NP22 4EF). Applicants should be located within a reasonable commuting distance or be willing to relocate before commencing employment and also be prepared to travel to other sites.