Floor Supervisor - Kensal Rise Make OurHouse Your Home OurHouse was created as a sanctuary for modern families, a place where parents can feel at home, children can thrive, and everyday life feels a little easier. As Floor Supervisor at OurHouse, you'll be the heartbeat of the restaurant floor, leading the front-of-house team through service, building genuine relationships with our members, and making sure every visit feels effortless. This is a hands-on leadership role with real responsibility. You'll set the tone for service, step up as Manager on Duty when needed, and be a key part of what makes OurHouse feel like home to our members. What You'll Do Lead the FOH team through service - briefings, delegation, and keeping standards high Build warm, long-term relationships with members and their families Handle member feedback and resolve issues quickly and professionally Support training, development, and scheduling of the floor team Oversee opening and closing duties and act as Manager on Duty when required Drive upselling and support the team's menu knowledge Manage the digital ordering platform, keeping it accurate and up to date Ensure full compliance with health, safety, and food hygiene standards What We're Looking For Previous supervisory or senior FOH experience in a busy restaurant or members' club A natural leader - calm, confident, and warm with both team and members Strong organisational skills and the ability to hold multiple priorities A genuine passion for hospitality and delivering exceptional experiences Good working knowledge of health, safety, and food hygiene regulations Why OurHouse? Competitive salary service charge Free staff meals on shift Employee discounts across OurHouse venues Free on-site gym access & cycle-to-work scheme Ongoing training and real progression opportunities within the group Ready to make OurHouse your home? Apply now and help us create the experiences our members love.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Floor Supervisor - Kensal Rise in London
