OurHouse Group is seeking a Member Relations & Accounts Specialist to safeguard membership revenue and resolve complex account issues. You’ll blend debt-recovery precision with a warm, member-facing approach to recover balances, reinstate Direct Debits, and win back lapsed memberships.
As the resident expert on our membership system, you’ll keep data clean and processes tight while balancing commercial targets with fair outcomes for members. This role reports into our House leadership.
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Member Retention & Accounts Specialist employer: OurHouse Group
At OurHouse, we pride ourselves on creating a vibrant and supportive work environment where creativity and community thrive. As the Kids Club & Crèche Manager in Fulham, you'll enjoy a unique opportunity to lead a passionate team while shaping engaging programmes for our youngest members. With a focus on professional development and a commitment to high standards, OurHouse is an exceptional employer that values warmth, innovation, and the importance of family.
