OurHouse Group in London is seeking a Member Relations & Accounts Specialist who blends credit-control precision with warm, member-facing service. You’ll recover overdue balances, reinstate Direct Debits, prevent cancellations, and win back members while protecting revenue and maintaining a fair outcome for all.
You’ll own the membership system knowledge, keep data clean, run regular data quality audits, log interactions GDPR-compliantly, and support reporting.
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Member Care & Retention Specialist in London employer: OurHouse Group
At OurHouse, we pride ourselves on creating a vibrant and supportive work environment where creativity and community thrive. As the Kids Club & Crèche Manager in Fulham, you'll enjoy a unique opportunity to lead a passionate team while shaping engaging programmes for our youngest members. With a focus on professional development and a commitment to high standards, OurHouse is an exceptional employer that values warmth, innovation, and the importance of family.
