At a Glance
- Tasks: Lead a vibrant team to create joyful family experiences in our community-focused clubs.
- Company: Join Our House Clubs, where family life meets connection and support.
- Benefits: Enjoy free membership, 30 days holiday, health insurance, and a bonus scheme.
- Other info: Be part of our growth journey with exciting career opportunities ahead.
- Why this job: Make a real impact on families while leading a passionate team in a dynamic environment.
- Qualifications: Experience in hospitality management and a love for community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Job Type: Full Time - On-site
Reporting to: Operations
About Our House Clubs
Our House Clubs exists to make family life simpler, more joyful and full of connection. Our clubs bring childcare, play, wellness, food, workspaces and community under one roof. Each house is a place where families can feel supported, welcomed and part of something real. With several new clubs opening in the coming years, we are entering a period of meaningful growth and building teams who reflect the warmth, care and diversity of the communities we serve.
The Role
This is a highly visible leadership position requiring a confident, capable operator who can work across multiple departments while keeping people, service and consistency at the heart of the operation. This is a role for someone who cares deeply about people, community and purposeful growth.
This Role Will Suit Someone Who:
- Has led a complex, multi-revenue hospitality or leisure environment
- Is commercially confident, P&L ownership is second nature
- Knows how to steady a team without flattening their energy
- Understands that leading parents and childcare teams requires emotional intelligence
- Is visible and present, not office-bound
Key Responsibilities
Team & Culture
- You set the tone. The energy. The standard.
- Lead department heads across reception, food & beverage, kids’ club, leisure and operations aligning everyone behind one clear vision.
- Create a culture that feels collaborative, respectful and grown-up. Expectations are clear. Communication is crisp. Everyone knows how they contribute.
- Champion team development with meaningful training, honest feedback and real progression pathways.
- Run sharp daily briefings and establish communication rhythms that keep the house in sync (no crossed wires, no silos).
- Partner with the Operations Director to shape and evolve a site structure that’s sustainable, scalable and smart.
Member Experience
- You are the face of the house. Visible, warm, and switched on.
- Be present on the floor. Know members by name. Listen carefully and respond thoughtfully.
- Guard the standard at every touchpoint, from first coffee to last goodbye.
- Curate a seamless rhythm of programming, events and everyday moments that make the club feel alive.
- Balance the buzz of family life with the calm of adult-only spaces, ensuring every member feels seen and considered.
Operations & Commercial Performance
- Luxury is effortless. Behind the scenes, you make sure it truly is.
- Oversee day-to-day operations so the club runs safely, smoothly and beautifully, always on brand.
- Own the financial performance of the site with confidence: budgeting, forecasting, reporting and smart cost control.
- Collaborate with the food & beverage team to shape an offer that’s fresh, desirable and commercially strong.
- Contribute to wider group initiatives from menus to retail to content, helping elevate the brand beyond the building.
What We’re Looking For
This role is for someone who thrives in a beautifully busy, multi-revenue environment where families, food, wellness and workspace all live under one roof. You bring structure without stiffness. You balance warmth and approachability with clear standards and confident decision-making. Commercial clarity without losing the human touch.
You’ll Bring:
- A calm, confident leadership presence, the kind that steadies the room and builds high-performing, loyal teams.
- Strong commercial and operational instinct, with experience owning budgets and understanding what drives sustainable growth.
- A genuine love of service and hospitality, especially within family-first spaces where detail truly matters.
- Clear, polished communication and sharp organisational skills (because moving parts need rhythm).
- A proactive, solutions-focused mindset, you don’t escape problems, you solve them.
- Experience in site launches, refurbishments or project delivery is a bonus but your ability to lead through change is what really counts.
The Perks of Being Part of Our House Team
- Family comes first – free membership for you and your family at Our House Clubs
- Time to recharge – 30 days of holiday per annum including bank holidays.
- Rewarding success – an annual discretionary bonus of up to 15 percent
- Pension peace of mind – 3 percent employer pension contributions
- Health and wellbeing – private BUPA health insurance, life assurance worth 4x salary and critical illness cover
- Smart savings – access to salary sacrifice schemes including workplace nursery, car, home and tech plans
- Care when it counts – enhanced maternity, paternity and company sick pay
- Growing together – as we expand, so do your opportunities
General Manager - East Sheen, London employer: OurHouse Group
At Our House Clubs, we prioritise family life and community connection, making us an exceptional employer for those passionate about hospitality and service. With a strong focus on employee growth, we offer comprehensive benefits including free membership for your family, generous holiday allowances, and private health insurance, all within a collaborative and supportive work culture that values emotional intelligence and clear communication. Join us in a vibrant environment where your leadership can truly make a difference as we expand our reach in East Sheen, London.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - East Sheen, London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like OurHouse Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to OurHouse Group
Don't be shy about reaching out to OurHouse Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - East Sheen, London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about OurHouse Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at OurHouse Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
