At a Glance
- Tasks: Manage membership journeys, conduct engaging tours, and support new members.
- Company: OurHouse, a family members' club focused on creating great experiences.
- Benefits: Competitive salary, performance bonuses, and clear career progression.
- Other info: Join a values-led team in a dynamic, people-first environment.
- Why this job: Make a real impact in a vibrant community while building lasting relationships.
- Qualifications: Experience in sales or customer-facing roles, with strong relationship-building skills.
The predicted salary is between 33000 - 38000 £ per year.
Jaego's House | Kensal Rise | 5 days
Becoming a member of Our House isn't just signing up to a club.
For most families, it's a decision to change how they spend their time together.
As a Membership Advisor, you're the person who makes that first impression and so many of the ones that follow.
This is a commercial role with real heart.
You'll own the full membership journey — from first enquiry through to conversion, onboarding, and those early months where habits form and loyalty is built.
You'll balance sharp pipeline management with genuine warmth, because at Our House, hitting your targets and giving people a brilliant experience are the same thing.
- What you'll be doing
- Managing the full sales pipeline from enquiry to conversion, with consistent CRM tracking and follow-up
- Conducting engaging, tailored tours and trial experiences for prospective members
- Delivering warm, thorough onboarding for every new member — and staying close during their first three months
- Having honest, empathetic conversations with members considering cancellation — and finding solutions that work
- Proactively re-engaging at-risk or inactive members alongside the Member Relations Manager
- Supporting and coaching the Front of House team on membership conversations and best practice
What we're looking for
- A natural relationship-builder — warm, confident, and genuinely interested in people
- Commercially motivated: you care about your numbers and take pride in hitting them
- Organised and detail-oriented, comfortable managing leads, follow-ups, and CRM at pace
- Experience in membership sales, hospitality, or a similar customer-facing commercial role
- A team player who brings good energy to a fast-paced, people-first environment
- What's in it for you
- £33k base salary + £3–5k incremental uplift + up to 15% performance bonus
- A role where your impact is visible every day — your conversations shape the club's growth
- Clear pathways for progression into senior advisory or membership management
- A genuinely brilliant place to work — premium spaces, a values-led team, and a community you'll be proud to represent
Our House is a family members' club built around the belief that great experiences shouldn't stop when you have kids.
We bring together world-class food and drink, thoughtfully designed kids' spaces, and a genuine sense of community.
If you're someone who finds energy in people, takes pride in doing things properly, and wants to be part of something families genuinely love, we'd love to hear from you.
Ready to make Our House your home?
Apply now 🏠
Membership Advisor in Slough employer: OurHouse Clubs
At OurHouse, we pride ourselves on being an exceptional employer that fosters a vibrant work culture focused on family and community. Located in the heart of Notting Hill Gate, our team enjoys flexible working arrangements, competitive salaries, and ample opportunities for professional development as we rapidly expand our neighbourhood family clubs. Join us to make a meaningful impact in modern family life while collaborating with passionate colleagues in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Advisor in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OurHouse Clubs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OurHouse Clubs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Membership Advisor in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OurHouse Clubs:Your cover letter is your chance to shine! Tell us why you want to work at OurHouse Clubs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OurHouse Clubs!
How to prepare for a job interview at OurHouse Clubs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
