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- Tasks: Lead the opening of a vibrant family club, ensuring exceptional service and community connection.
- Company: Join OurHouse, a unique space for families combining childcare, wellness, and community.
- Benefits: Enjoy free family membership, 30 days holiday, health insurance, and a bonus scheme.
- Other info: Opportunity for growth as we expand and build a supportive community.
- Why this job: Be part of something special, shaping a welcoming environment for families.
- Qualifications: Experience in hospitality leadership and strong emotional intelligence required.
The predicted salary is between 36000 - 60000 £ per year.
Lead the opening of our third OurHouse, Orly's House. OurHouse Clubs exists to make family life simpler, more joyful and full of connection. Our clubs bring childcare, play, wellness, food, workspaces and community under one roof. Each house is a place where families can feel supported, welcomed and part of something real. Following the success of our first two houses, we’re preparing to open Orly’s House in East Sheen, our third club and a key moment in our growth.
This is a rare opportunity to build something special from the ground up, working closely with the leadership team during an exciting period of growth.
The Role
This is a highly visible leadership position requiring a confident, capable operator who can work across multiple departments while keeping people, service and consistency at the heart of the operation. This is a role for someone who cares deeply about people, community and purposeful growth.
This Role Will Suit Someone Who:
- Has led a complex, multi-revenue hospitality or leisure environment
- Is commercially confident, P&L ownership is second nature
- Knows how to steady a team without flattening their energy
- Understands that leading parents and childcare teams requires emotional intelligence
- Is visible and present, not office-bound
What We’re Looking For
This role is for someone who thrives in a beautifully busy, multi-revenue environment where families, food, wellness and workspace all live under one roof. You bring structure without stiffness. You balance warmth and approachability with clear standards and confident decision-making. Commercial clarity without losing the human touch.
You’ll Bring
- A calm, confident leadership presence, the kind that steadies the room and builds high-performing, loyal teams.
- Strong commercial and operational instinct, with experience owning budgets and understanding what drives sustainable growth.
- A genuine love of service and hospitality, especially within family-first spaces where detail truly matters.
- Clear, polished communication and sharp organisational skills (because moving parts need rhythm).
- A proactive, solutions-focused mindset, you don’t escalate problems, you solve them.
- Experience in site launches, refurbishments or project delivery is a bonus but your ability to lead through change is what really counts.
The Perks of Being Part of Our House Team
- Family comes first – free membership for you and your family at Our House Clubs
- Time to recharge – 30 days of holiday per annum including bank holidays.
- Rewarding success – an annual discretionary bonus of up to 15 percent
- Pension peace of mind – 3 percent employer pension contributions
- Health and wellbeing – private BUPA health insurance, life assurance worth 4x salary and critical illness cover
- Smart savings – access to salary sacrifice schemes including workplace nursery, car, home and tech plans
- Care when it counts – enhanced maternity, paternity and company sick pay
- Growing together – as we expand, so do your opportunities
General Manager in London employer: OurHouse Clubs
Contact Detail:
OurHouse Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up and shine! When you get an interview, make sure to bring your A-game. Be prepared to discuss how your experience aligns with the role of General Manager at OurHouse. Remember, they want to see your passion for community and family-focused service!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for leading Orly’s House.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining OurHouse. It shows initiative and gives us a better sense of your commitment to being part of our growing family.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for family and community shine through. We want to see that you genuinely care about creating joyful experiences for families, so share any relevant stories or experiences that highlight this.
Be Clear and Concise: We appreciate clear communication, so make sure your application is easy to read. Use bullet points where necessary and keep your sentences straightforward. This helps us quickly understand your skills and how they align with the role.
Highlight Relevant Experience: Make sure to showcase your experience in multi-revenue environments and any leadership roles you've held. We’re looking for someone who can balance warmth with strong operational instincts, so don’t shy away from sharing specific examples of your past successes.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity at Orly's House!
How to prepare for a job interview at OurHouse Clubs
✨Know the Company Inside Out
Before your interview, dive deep into understanding OurHouse Clubs. Familiarise yourself with their mission, values, and the unique services they offer. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss specific examples of how you've led teams in complex environments. Highlight your ability to balance warmth with clear standards, and how you've successfully navigated challenges in previous roles.
✨Demonstrate Emotional Intelligence
Given the focus on community and family, it's essential to showcase your emotional intelligence. Share experiences where you've effectively managed team dynamics or resolved conflicts, especially in childcare or hospitality settings. This will resonate well with their emphasis on caring for people.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions that reflect your understanding of the role and the company’s vision. Ask about their plans for Orly's House and how they envision the General Manager contributing to its success. This shows you're not just interested in the job, but in being part of their journey.