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- Tasks: Lead the opening of a vibrant family club, ensuring exceptional service and community connection.
- Company: Join OurHouse, a unique space for families that combines childcare, wellness, and community.
- Benefits: Enjoy free family membership, 30 days holiday, health insurance, and a bonus scheme.
- Other info: Exciting growth opportunities as we expand our family-first spaces.
- Why this job: Be part of something special, shaping a welcoming environment for families in East Sheen.
- Qualifications: Experience in hospitality leadership and a passion for community-focused service.
The predicted salary is between 36000 - 60000 £ per year.
Lead the opening of our third OurHouse, Orly's House. OurHouse Clubs exists to make family life simpler, more joyful and full of connection. Our clubs bring childcare, play, wellness, food, workspaces and community under one roof. Each house is a place where families can feel supported, welcomed and part of something real. Following the success of our first two houses, we’re preparing to open Orly’s House in East Sheen, our third club and a key moment in our growth.
This is a rare opportunity to build something special from the ground up, working closely with the leadership team during an exciting period of growth.
The Role
This is a highly visible leadership position requiring a confident, capable operator who can work across multiple departments while keeping people, service and consistency at the heart of the operation. This is a role for someone who cares deeply about people, community and purposeful growth.
This Role Will Suit Someone Who:
- Has led a complex, multi-revenue hospitality or leisure environment
- Is commercially confident, P&L ownership is second nature
- Knows how to steady a team without flattening their energy
- Understands that leading parents and childcare teams requires emotional intelligence
- Is visible and present, not office-bound
What We’re Looking For
This role is for someone who thrives in a beautifully busy, multi-revenue environment where families, food, wellness and workspace all live under one roof. You bring structure without stiffness. You balance warmth and approachability with clear standards and confident decision-making. Commercial clarity without losing the human touch.
You’ll Bring
- A calm, confident leadership presence, the kind that steadies the room and builds high-performing, loyal teams.
- Strong commercial and operational instinct, with experience owning budgets and understanding what drives sustainable growth.
- A genuine love of service and hospitality, especially within family-first spaces where detail truly matters.
- Clear, polished communication and sharp organisational skills (because moving parts need rhythm).
- A proactive, solutions-focused mindset, you don’t escalate problems, you solve them.
- Experience in site launches, refurbishments or project delivery is a bonus but your ability to lead through change is what really counts.
The Perks of Being Part of Our House Team
- Family comes first – free membership for you and your family at Our House Clubs
- Time to recharge – 30 days of holiday per annum including bank holidays.
- Rewarding success – an annual discretionary bonus of up to 15 percent
- Pension peace of mind – 3 percent employer pension contributions
- Health and wellbeing – private BUPA health insurance, life assurance worth 4x salary and critical illness cover
- Smart savings – access to salary sacrifice schemes including workplace nursery, car, home and tech plans
- Care when it counts – enhanced maternity, paternity and company sick pay
- Growing together – as we expand, so do your opportunities
General Manager employer: OurHouse Clubs
Contact Detail:
OurHouse Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join local groups, or even hit up social media platforms like LinkedIn. The more people you know, the better your chances of landing that General Manager role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for family-first spaces shine through. Share your experiences and how you can bring warmth and approachability to the team at OurHouse.
✨Tip Number 3
Be proactive! If you see an opportunity to solve a problem or improve something, don’t wait for someone to ask. Show that you have a solutions-focused mindset, which is exactly what they’re looking for in a General Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the OurHouse family. Don’t miss out on this exciting opportunity!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for family life and community shine through. We want to see how much you care about creating joyful spaces for families, so share your experiences that reflect this!
Be Clear and Concise: Keep your application clear and to the point. We appreciate polished communication, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for our team.
Highlight Relevant Experience: Make sure to showcase your experience in leading multi-revenue environments. We’re looking for someone who can balance commercial confidence with a human touch, so don’t forget to mention any relevant achievements or projects you've led.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Orly's House. We can't wait to hear from you!
How to prepare for a job interview at OurHouse Clubs
✨Know the Company Inside Out
Before your interview, dive deep into understanding OurHouse and its mission. Familiarise yourself with their values, especially around community and family life. This will help you connect your experiences to their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Prepare examples that highlight how you've led teams in complex environments while maintaining energy and morale. Be ready to discuss how you balance structure with warmth, as this aligns perfectly with what they’re looking for.
✨Demonstrate Commercial Acumen
Since P&L ownership is second nature for this role, come prepared to discuss your experience with budgets and financial management. Share specific instances where your decisions led to sustainable growth, showcasing your commercial confidence and operational instincts.
✨Emphasise Emotional Intelligence
Leading parents and childcare teams requires a unique touch. Be ready to talk about how you've navigated emotional dynamics in previous roles. Highlight your ability to solve problems proactively and maintain a supportive environment, which is key to thriving in a family-first space.