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- Tasks: Lead a team to deliver amazing customer experiences and drive sales.
- Company: Join OurCoop, a diverse and inclusive workplace.
- Benefits: Enjoy discounts, generous leave, and health support programmes.
- Other info: No prior supervisory experience needed; we value transferable skills!
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: Customer-focused with strong communication and team support skills.
The predicted salary is between 25000 - 30000 £ per year.
Being a Team Leader with OurCoop is more than operating tills and stacking shelves. You’ll be responsible for providing support to managers, coaching and coordinating the work of the team as well as driving them to increase sales and attain store targets. We strive to be there when our customers need us most and to help us achieve this, your shift pattern may include evenings and weekends.
Key Responsibilities
- Going the extra mile to ensure customers have a fantastic store experience
- Motivating and supporting the team by leading from the front
- Having a sound understanding of our products and offering guidance to our customers
- Taking ownership of customer complaints and dealing with them professionally
Who are we looking for?
- Customer focused and deliver excellent store experiences
- Naturally be able to listen, interact and communicate with customers and team members
- Enthusiastic and resilient to support your colleagues during demanding times
- Confident with a friendly and approachable nature
At OurCoop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click apply! You may just be the candidate we are looking for and we believe in transferrable skills. Some prior experience in a supervisory role is desired but not essential.
What can we offer you?
- Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
- 30 Days Annual Leave - Rising with service up to a maximum of 37 days
- Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
- Full Training and Accredited Development Plans
- Enhanced Maternity, Paternity and Family leave and more!
Apply today!
Team Leader employer: OurCoop
Contact Detail:
OurCoop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out OurCoop's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing fantastic store experiences, think of examples from your past where you've gone the extra mile for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your leadership style! As a Team Leader, you'll need to motivate and support your team. Think about how you can demonstrate your ability to lead from the front and inspire others during the interview.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you feel your experience doesn’t match perfectly, we believe in transferrable skills. Just click apply and let us see what you’ve got!
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you’ve gone the extra mile for customers in the past, so share specific examples that demonstrate your commitment to providing fantastic store experiences.
Lead with Enthusiasm: As a Team Leader, your ability to motivate and support your team is key. In your written application, let us know about times when you’ve led a team or supported colleagues, especially during busy or challenging periods. Your enthusiasm will shine through!
Be Authentic: At OurCoop, we value authenticity and diversity. Don’t hesitate to share your unique background and experiences, even if they don’t perfectly match the job description. We believe in transferrable skills, so show us what makes you, you!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and for you to stay updated on your progress. So, don’t wait – click apply and let’s get started!
How to prepare for a job interview at OurCoop
✨Know the Company Inside Out
Before your interview, take some time to research OurCoop. Understand their values, mission, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to motivate and support your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can drive sales and enhance customer experiences through effective leadership.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and providing excellent service. Think of specific situations where you went the extra mile for a customer. This will demonstrate your customer-focused mindset and problem-solving abilities.
✨Be Yourself and Stay Positive
OurCoop values authenticity and diversity, so don’t be afraid to let your personality shine through. Approach the interview with enthusiasm and resilience, showing that you can handle demanding situations while maintaining a friendly and approachable nature.