Team Leader in Nottingham

Co-operation is central to making sure our stores thrive in their communities. At the very heart of great teamwork are great leaders: people like you that support, develop and manage an exceptional team. With great leadership comes great responsibility. As a role model of the behaviours and expected standards you want to see in your teams, you’ll help to communicate and lead our ways of working for new colleagues and provide them with the growth to be brilliant. Our customers, members and our communities are really at the centre of everything we do. You’ll go above and beyond to provide every customer with the best experience, at any time they need it. You’ll help to continue the great rapport our colleagues have with the members in our communities.

In a truly varied role, you’ll be working closely as part of the management team and will help lead and support with the day to day running of the store. Some of the key responsibilities include:

• Managing performance including conducting reviews and challenging poor performance
• Ensuring colleagues adhere to Society policies and procedures
• Taking responsibility for the store’s financial performance and compliance
• Managing absence including back to work interviews and improvement meetings
• Understanding of scheduling and productivity
• Ensuring colleagues are trained and records maintained
• Communicating key messages and priorities with the team
• Prioritising tasks to maximise sales opportunities and meet customer expectations
• Leading change
• Ensuring all colleagues work within health and safety guidelines
• Ensuring colleague safety
• Day to day running of the store

As you step into your new role, you’ll begin with a comprehensive training period at one of our Difference Maker Academies. This program, lasting up to 4 weeks based on your prior experience, pairs you with an experienced Academy Mentor - someone who leads high-performing teams and is dedicated to helping colleagues grow and reach their full potential. This immersive environment is designed to equip you with the essential skills for your new role and set you up for long-term success.

With previous Supervisor, Team Leader, or Duty Manager experience within a Customer Service environment, you’ll bring a real passion for customer service. You’ll need to be enthusiastic and show real initiative as well as the ability to work with pace and flexibility. We are looking for people who take ownership of development, with an ability to identify and grow great talent within their team through coaching. Being open-minded and curious, you’ll be aware of current and future promotions. You’ll identify opportunities for growth, offering suggestions that may benefit the total store operation focused on delivery and commercial success.

As a warm and friendly team member, your love for talking with our customers will flow naturally into your passion for delivering exceptional service every day. You’ll be a great team player and through respect, support, and empathy to others, you’ll build relationships that create a foundation for getting things done. You’ll guide your team as you work together to support future progress within the store and help celebrate team successes. You’ll make a difference in your community and will ignite passion to deliver a more informed, motivated, and engaged team. Everyone is welcome here! We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role.

In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount
• Retail discounts
• Colleague Dividend
• Colleague recognition
• Personalised learning and development
• Paid time for volunteering
• Enhanced family friendly policies
• Wellbeing benefits
• Company sick pay
• Life Assurance
• Financial Wellbeing options
• Company Pension

OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide.