At a Glance
- Tasks: Process masonry orders and provide support to clients and funeral colleagues.
- Company: Join OurCoop, the UK's largest independent co-operative Society.
- Benefits: Competitive salary, generous holidays, discounts, and wellbeing support.
- Other info: Full training provided; everyone is welcome to apply!
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Excellent communication skills and computer literacy required.
In this varied role, you will be taking Masonry orders from clients and processing Masonry orders from Funeral homes as well as offering information and advice on Masonry to Funeral colleagues and clients, ensuring the highest standards of service excellence. You'll complete all administration accurately, inputting relevant information onto the computer system, completing paperwork to cemeteries and crematoria. You'll also be ensuring accurate and timely information is given to Production colleagues to enable the fixing of memorials, or the removal of headstones for burial. You'll assist with administration returns at our Support Centre and complete any other relevant duties as requested.
We are looking for someone with excellent communication skills to help ensure that accurate information is given and received. You'll need to be computer literate. You'll need to be confident working independently and using your own initiative but also be a fully cooperative and supportive team member. A compassionate manner is essential in carrying out duties in keeping with the Funeral profession. It is desirable yet not essential to have previous experience in funeral or masonry - but full training will be provided. You'll need to hold a full driving licence.
Everyone is welcome here! We're happy to make reasonable adjustments so that all our candidates can show us how they'll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we'll do our best to support you through our recruitment process.
OurCoop is the UK's largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. The Society trades nationally through its family of businesses while remaining deeply rooted in local communities.
Why join us? The enthusiasm and commitment of our colleagues is what keeps our customers coming back, and every role plays an important part in making a real difference each day. As a co-operative built on the values of equity, solidarity and community, we believe our colleagues should be recognised and rewarded for the contribution they make. That's why we offer a competitive salary, generous holiday entitlement that increases with service, and a wide range of colleague benefits. From colleague discounts, recognition programmes and personalised learning and development opportunities to paid volunteering time and enhanced family friendly policies, we're committed to helping our colleagues feel valued, supported and able to thrive. Wellbeing is a priority for us, and we provide a range of benefits and support designed to help colleagues look after their physical, mental and financial wellbeing. Whatever stage of life you're at, we're here to help you achieve your personal and professional goals.
Masonry Administrator in Mountsorrel employer: OurCoop
At OurCoop, we pride ourselves on being the UK's largest independent co-operative Society, offering a dynamic work environment that fosters collaboration and innovation. As a Strategic Planning Leader, you will benefit from a supportive culture that prioritises employee growth and development, alongside competitive benefits tailored to enhance your work-life balance. Join us in making a meaningful impact in the retail sector while enjoying the unique advantages of working within a co-operative that values its members and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Masonry Administrator in Mountsorrel
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OurCoop. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OurCoop before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OurCoop:Your cover letter is your chance to shine! Tell us why you want to work at OurCoop specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OurCoop!
How to prepare for a job interview at OurCoop
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
