Customer Services Assistant

We’re looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most. As part of a multi‑skilled team, you will cover different and diverse tasks in a fast‑paced and active environment.

You’ll support the daily running of the store, working on:

• Checkouts
• The shop floor
• House‑keeping
• Date code checking
• Temperature checks
• Administration
• The in‑store bakery

You’ll promote the benefits of membership to customers, helping people to join and have a say in how we are run. Each day offers new experiences and chances to impact and improve the lives of those around you.

We value flexibility in working hours, including availability on evenings and weekends; our stores offer a wide variety of shifts. You will work alongside the whole in‑store team, passionate about delivering exceptional service every day.

You don’t need prior experience, you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do your best. A warm and friendly character, you’ll love talking and listening to our customers, and actively play a part in the community spirit of the store, becoming a valued member of the Society.

We can assist you with building skills that can take you wherever you want to go, helping you to achieve your goals. With the training, coaching and guidance offered to you, the opportunity to progress is in your hands. Everyone is welcome! We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process.

In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount – Reward funds and discounts across our Retail and Funeral businesses.
• Retail discounts – Access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend – We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Colleague recognition – We celebrate our colleague’s achievements both personally and professionally.
• Personalised learning and development – Easy access to a wide range of training programmes.
• Paid time for volunteering – We encourage colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Enhanced family friendly policies – Support during significant life events.
• Wellbeing – Annual health check kit and virtual GP.
• Colleague assistance programme – Support for you and your family when needed.
• Healthcare Cashplan – A voluntary plan that helps pay towards a range of healthcare expenses.
• Company sick pay – Focus on recovery and return to work in full health.
• Life Assurance – After an initial qualifying period, free life assurance cover for nominated beneficiaries.
• We’ve got you – A colleague wellbeing campaign with accessible benefits and resources.
• Give as you earn – Support charities that matter to you.
• Financial Wellbeing – Tools and resources to manage your finances.
• iTrent Financial Wellbeing (Wagestream) – Flexibly access up to 50% of earned pay.
• The Money Co‑op – Free access to savings and loans at competitive rates.
• Salary Sacrifice schemes
• Electric Vehicle scheme – Option to purchase EV through salary sacrifice.
• Share Incentive Plan (SIP) – Option to buy shares within the Society, with interest and matching shares.
• Cycle to Work scheme – Option to purchase bicycle and accessories via salary sacrifice.
• Holiday buy – Buy up to a week extra of annual leave each year.
• Company Pension – Access to a company pension scheme and pension wellbeing information.
• Nous – A smart assistant to save money and time on managing household bills.

OurCoop is the UK’s largest independent co‑operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co‑op, The Midcounties Co‑operative and Chelmsford Star Co‑op to create a stronger, member‑owned organisation rooted in shared co‑operative values. The Society trades nationally through its family of businesses while remaining deeply rooted in local communities.