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- Tasks: Deliver amazing customer experiences and ensure a welcoming store environment.
- Company: Join OurCoop, a diverse and inclusive workplace that values your authentic self.
- Benefits: Enjoy discounts, generous leave, health support, and full training.
- Other info: No perfect experience needed; we value transferable skills!
- Why this job: Be part of a team that makes a real difference in customers' lives.
- Qualifications: Customer-focused with great communication skills and a friendly attitude.
The predicted salary is between 20000 - 25000 £ per year.
Being a Customer Service Assistant with OurCoop is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this. Your shift pattern may include evenings and weekends.
Responsibilities
- Going the extra mile to ensure customers have a fantastic store experience
- Providing customers with a speedy and convenient checkout process
- Replenishing stock to ensure customers can purchase our wide variety of products
- Ensuring the store is welcoming and presentable at all times
Who are we looking for?
- Customer focused and deliver excellent store experiences
- Naturally be able to listen, interact and communicate with customers and team members
- Enthusiastic and resilient to support your colleagues during demanding times
- Confident with a friendly and approachable nature
At OurCoop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click apply! You may just be the candidate we are looking for and we believe in transferrable skills.
What can we offer you?
- Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
- 30 Days Annual Leave - Rising with service up to a maximum of 37 days
- Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
- Full Training and Accredited Development Plans
- Enhanced Maternity, Paternity and Family leave and more!
Apply today! If you would like more information, please email our team at careers@midcounties.coop
Customer Service Assistant employer: OurCoop
Contact Detail:
OurCoop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know OurCoop! Before your interview, check out their website and social media. Familiarising yourself with their values and customer service approach will help you connect better during the conversation.
✨Tip Number 2
Practice your customer interaction skills! Think of scenarios where you might need to go the extra mile for a customer. Role-playing these situations can boost your confidence and show that you're ready to deliver excellent store experiences.
✨Tip Number 3
Be enthusiastic! Show your passion for helping customers and supporting your team. A positive attitude can make a huge difference, especially in a busy retail environment like OurCoop.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you think your experience doesn’t match perfectly, we value transferrable skills. Just click apply and let us see what you’ve got!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you go the extra mile for customers and create fantastic experiences, so share any relevant examples!
Be Yourself: At StudySmarter, we value authenticity! Don’t stress if your experience doesn’t match perfectly with the job description. Just be honest about your skills and how they can transfer to this role.
Keep It Friendly and Approachable: Your written application should reflect your friendly nature. Use a warm tone and show us that you’re enthusiastic about working with customers and supporting your team during busy times.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at OurCoop
✨Know the Company
Before your interview, take some time to research OurCoop. Understand their values, mission, and what makes them unique in the customer service space. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've gone the extra mile for customers. Whether it’s resolving a complaint or providing exceptional service, these stories will demonstrate your commitment to delivering excellent store experiences.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and engage with the interviewer. This not only shows your communication skills but also reflects your ability to interact well with customers and colleagues.
✨Be Enthusiastic and Approachable
Your attitude can make a big difference! Approach the interview with enthusiasm and a friendly demeanour. Show that you’re resilient and ready to support your team during busy times, as this aligns perfectly with what OurCoop is looking for.