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- Tasks: Deliver amazing customer experiences and ensure a welcoming store environment.
- Company: Join OurCoop, where customer service is at the heart of what we do.
- Benefits: Enjoy discounts, generous leave, and health support programmes.
- Other info: Full training provided with opportunities for personal development.
- Why this job: Be part of a team that makes a real difference in customers' lives.
- Qualifications: Customer-focused, enthusiastic, and great at communicating with others.
The predicted salary is between 20000 - 25000 £ per year.
Being a Customer Service Assistant with OurCoop is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this your shift pattern may include evenings and weekends.
Some of your key responsibilities as a Customer Service Assistant would include:
- Going the extra mile to ensure customers have a fantastic store experience
- Providing customers with a speedy and convenient checkout process
- Replenishing stock to ensure customers can purchase our wide variety of products
- Ensuring the store is welcoming and presentable at all times
Who are we looking for? Our ideal candidate will be:
- Customer focused and deliver excellent store experiences
- Naturally able to listen, interact and communicate with customers and team members
- Enthusiastic and resilient to support your colleagues during demanding times
- Confident with a friendly and approachable nature
What can we offer you?
- Employee Discounts: Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
- 30 Days Annual Leave: Rising with service up to a maximum of 37 days
- Health and Wellbeing Programmes: Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
- Full Training and Accredited Development Plans
- Enhanced Maternity, Paternity and Family leave and more!
Customer Service Assistant in Charlton Kings employer: OurCoop
Contact Detail:
OurCoop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Charlton Kings
✨Tip Number 1
Get to know OurCoop! Before your interview, check out their website and social media. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their customer-focused culture.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went the extra mile for a customer. Be ready to share these stories during your interview to demonstrate your commitment to providing fantastic store experiences.
✨Tip Number 3
Be enthusiastic! Show your passion for helping customers and working as part of a team. A friendly and approachable attitude can make all the difference, so let your personality shine through when you meet the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join OurCoop. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Customer Service Assistant in Charlton Kings
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone the extra mile for customers in the past, so share specific examples that showcase your skills!
Be Friendly and Approachable: Your written application should reflect your personality! Use a warm and friendly tone to convey your enthusiasm for the role. Remember, we’re looking for someone who can connect with customers and team members alike.
Tailor Your Application: Don’t just send the same application everywhere! Take the time to tailor your application to OurCoop. Mention how your values align with ours and why you’re excited about the opportunity to work with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at OurCoop
✨Know the Company
Before your interview, take some time to research OurCoop. Understand their values, mission, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went the extra mile for a customer or resolved a challenging situation. Highlighting these moments will demonstrate your customer-focused mindset and ability to deliver excellent store experiences.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions asked. Respond thoughtfully and engage with the interviewer. This shows that you can interact and communicate well with both customers and team members, which is crucial for a Customer Service Assistant.
✨Be Enthusiastic and Approachable
Your attitude matters! Approach the interview with enthusiasm and a friendly demeanour. Show that you’re resilient and ready to support your colleagues during busy times. A positive attitude can make a lasting impression on the interviewer.