At a Glance
- Tasks: Join a passionate team delivering excellent service in a fast-paced petrol station environment.
- Company: Be part of the UK's largest independent co-operative Society, rooted in local communities.
- Benefits: Enjoy competitive pay, discounts, training, and paid volunteering days.
- Other info: Flexible shifts available, including night work with extra pay.
- Why this job: Make a real difference in your community while gaining valuable skills.
- Qualifications: No experience needed, just a friendly attitude and willingness to learn.
The predicted salary is between 27040 - 28000 £ per year.
What will you be doing? If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities interests you, then read on. We're looking for enthusiastic and forward-thinking people who want to make a difference by being there when our communities and customers need us most. As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and energetic environment. You'll support the day-to-day running of the store, including:
- Working on checkouts
- The shop floor
- Housekeeping
- Date code checking
- Temperature checks
- Administration
- In-store bakery
You will promote the benefits of membership to customers, encouraging people to join and have a say in how our Society is run. Each day offers new experiences and opportunities to impact and improve the lives of those around you. This role involves working a night shift operating between the hours of 10pm and 6am. An additional premium payment will be made for work performed between these hours.
How will I know if I am right for this role? If you have flexibility in your working hours (including availability on evenings and weekends) our stores can offer you a wide variety of shifts. You'll have a chance to work alongside the whole in-store team, passionate about delivering exceptional service every day, making sure we are there when our customers need us. You don't need prior experience, you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do and be your best. A warm and friendly character, you will love talking and listening to our customers, you'll actively play a part in the community spirit of the store and become a valued member of the Society. We can assist you with building skills that can take you wherever you want to go, helping you to achieve your goals. With the training, coaching and guidance offered to you, opportunity to progress is in your hands.
Everyone is welcome here. We're happy to make reasonable adjustments so that all our candidates can show us how they'll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we'll do our best to support you through our recruitment process.
What benefits are available to you? In addition to our competitive salaries, our colleagues also benefit from:
- Fantastic colleague discount - Rewards and discounts across our Retail and Funeral businesses.
- Retail discounts - our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
- Colleague Dividend - We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
- Colleague recognition - we celebrate our colleague's achievements both personally and professionally.
- Personalised learning and development - with easy access to a wide range of training programmes.
- Paid time for volunteering - we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
- Enhanced family friendly policies - to help you feel fully supported during any significant life events.
- Wellbeing - Annual health check kit and virtual GP, Colleague assistance programme, Healthcare Cashplan, Company sick pay, Life Assurance, Give as you earn.
- Financial Wellbeing - iTrent Financial Wellbeing (Wagestream), The Money Co op, Salary Sacrifice schemes, Company Pension.
Who are we? OurCoop is the UK's largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co op, The Midcounties Co operative and Chelmsford Star Co op to create a stronger, member owned organisation rooted in shared co operative values.
Customer Services Assistant - Petrol Filling Station / 24hour operation in Carlton employer: OurCoop
At Your Coop, we pride ourselves on being a cooperative that puts people at the heart of everything we do, offering a unique opportunity for an Early Years SEND Lead to thrive in a collaborative and dynamic environment. With extensive employee benefits including generous discounts, a robust health and wellbeing programme, and a commitment to professional development, we ensure our team members are supported both personally and professionally. Join us in making a meaningful impact in the lives of children and communities, where your contributions directly benefit our members and enhance our educational initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant - Petrol Filling Station / 24hour operation in Carlton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like OurCoop and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at OurCoop and let us see your personality shine through!
We think you need these skills to ace Customer Services Assistant - Petrol Filling Station / 24hour operation in Carlton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and OurCoop.
Get Familiar with Our Brand:Before applying, take some time to learn about OurCoop and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at OurCoop
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress OurCoop.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which OurCoop will surely appreciate.
