At a Glance
- Tasks: Lead teams to help locals tackle debt and build financial resilience.
- Company: Join Citizens Advice West Suffolk, a charity dedicated to fairness and inclusion.
- Benefits: Enjoy competitive pay, generous leave, and a supportive work environment.
- Other info: Flexible working options and opportunities for personal development.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experienced Money Adviser with strong communication and organisational skills.
The predicted salary is between 40500 - 49500 £ per year.
Citizens Advice West Suffolk provides free, independent, confidential and impartial advice. We help people understand their rights, consider their options and navigate situations that can often feel complex or overwhelming. Although we are part of the national Citizens Advice network, we operate as an independent charity with strong local roots. We value diversity, champion equality and actively work to challenge discrimination. Joining our team means becoming part of an organisation committed to fairness, inclusion and positive local impact.
Lead our Money Advice and Crisis Resilience Fund teams, helping local people tackle debt and build financial resilience. We need an experienced, organised manager committed to excellent advice.
Key Responsibilities
- Line manage and support Money Advice Team.
- Allocate cases to the team.
- Review and oversee complex debt cases and provide technical guidance.
- Ensure compliance with regulatory, contractual, and quality assurance requirements.
- Monitor casework quality, performance targets, and reporting requirements.
- Assist with adviser training, mentoring, and professional development.
- Support service planning, development, and continuous improvement.
- Maintain up-to-date knowledge of debt advice legislation, policy, and best practice.
- Build and maintain effective relationships with funders, creditors, and partner organisations.
- Manage a small caseload of complex debt cases where required.
Person Specification
You will be an experienced debt advice professional with strong technical knowledge and a passion for supporting both clients and colleagues.
Essential - what we’re looking for
- Experienced Money Adviser.
- The ability to motivate and challenge people to develop and reach their full potential - supporting them and encouraging them whilst providing constructive feedback to facilitate improvements.
- A commitment to learning, training and ongoing personal development.
- The ability to organise your workload and those of other people to prioritise tasks and work to deadlines.
- Clear and confident communication skills, both spoken and written, with a range of people and organisations.
- Good numeracy skills, including the ability to carry out calculations and prepare practical budgets for clients.
- Ability to use IT for statistical recording, record keeping and document production.
- The ability to work effectively and collaboratively as part of a team and work without close supervision.
- Flexible and adaptable with the ability to embrace change and find new and innovative ways of working, providing a solution-based approach.
- Ability and willingness to follow agreed procedures.
- Understanding of and commitment to the aims and principles of the Citizens Advice service.
Desirable - helpful but not essential
- Experience of supervising staff or volunteer workers to achieve required standards.
- Approved DRO Intermediary.
Terms and Conditions - what we offer
- Contract: Permanent with six-month probation period.
- Location: Bury St Edmunds with work from our other offices.
- Pension: For eligible employees - NEST scheme (3% employer / 5% employee).
- Sick Pay: 4 weeks full pay + 4 weeks half pay within a rolling 12-month period (after completion of the probation period).
- Annual Leave: 5.6 weeks pro rata, including bank holidays.
Money Advice Manager employer: Ourburystedmunds
Theatre Royal Bury St Edmunds is an exceptional employer that values creativity and community engagement, offering a supportive work culture where your contributions directly impact the arts. As a part-time Finance Director, you will enjoy flexible working hours while playing a crucial role in ensuring the theatre's financial health, with opportunities for professional growth in a vibrant cultural setting. Join us to be part of a passionate team dedicated to delivering artistic excellence and making a difference in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Money Advice Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Ourburystedmunds.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Ourburystedmunds.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Ourburystedmunds.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Ourburystedmunds. Apply directly through us to stand out!
We think you need these skills to ace Money Advice Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Ourburystedmunds. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Money Advice Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Ourburystedmunds
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Ourburystedmunds. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
