This position requires full professional fluency in both French and English. Please read the full job description in English below. A French translation follows for clarity. Applications submitted in English only will be reviewed. Candidates must be able to speak and write fluently in both English and French. If you are also fluent in a third language, that is a plus!
Location
Remote/Hybrid (Birmingham, UK)
About Bond:
Bond is revolutionizing personal security and peace-of-mind for all.
Bond established a new paradigm and is defining a new standard of Preventative Personal Security. The Bond platform allows Bond members (end-users) to request that Bond look after them in situations where they feel uncomfortable, but it is too early to dial 999. The Bond platform combines cutting-edge technologies & AI, with Bond 24/7 Personal Security Agents who respond in seconds via the Bond app. Unlike simple panic buttons that offer a reactive solution in emergencies, Bond is preventative in pre-emergency situations.
Bond offers members a sense that they are never alone. By activating Bond Preventative Services, Bond looks after the members in a variety of situations and can detect anomalies and threats, intervene, calm, guide, deescalate, deter unwanted companies and orchestrate help from first responders. All along, Bond guarantees the privacy of the members. You can view the Problem and Unique Bond Solution here:
Bond advisors include the foremost security experts globally, including former heads of US Secret Service, FBI, heads of metropolitan police globally, military special ops and other experts.
Bond customers include some of the largest corporations in the world, cities and universities, who pay for the Bond services and make them available to their people.
Bond is operational in 28 countries and growing.
If you want to learn more, visit our website Bond will provide a website after onboarding
Description:
Bond is expanding and is seeking motivated individuals to support our growth. This is a unique opportunity for you to join us and be part of a highly professional and innovative security team. This role is multifaceted and requires the candidate to develop a strong understanding of our app and personal security services. In this role, candidates will support our members throughout their Bond member experience and assist them with any potential safety situations. In addition, candidates will:
- Provide best-in-class care and support via video, phone, email and chat to our members as they have inquiries about our product and services, billing, general use, etc.
- Monitor and analyze inquiries and member support requests to quickly choose the best solutions and solve problems thoughtfully
- Provide a valuable and meaningful experience for our members by being attentive to their needs
- Exercise good judgment to ensure the utmost quality and ultimately high satisfaction by our customers and clients.
- Document, process, record and report information in verbal, written and electronic form, either in real-time or post-incident. Note that employees will be exposed to sensitive data and must comply with all data privacy policies.
Must haves:
- You speak and write fluently in both French and English.
- Security Industry Authority (SIA) Public Space Surveillance (CCTV) Licensed
- You have 1–2 years of experience in customer support, security, or a similar client-facing role.
- You are currently enrolled in or have completed higher education.
- You are comfortable with Microsoft Office, G-Suite, and other web-based platforms.
- You are a strong communicator, calm under pressure, and detail-oriented.
- You are high energy, professional, and process-driven.
- You can identify and respond to auditory cues at varying volumes.
- You can remain seated for extended periods and focus on screen-based work.
- You can read and respond to visual computer data, including different colors and refresh rates.
- You are able to successfully complete a background check and reference process.
- You hold a current, valid, and clean driver’s license.
- You understand and comply with all applicable data privacy laws and internal policies.
Nice to haves:
- Experience doing media work and video editing capabilities
- Bachelor\'s degree from an accredited college or university.
- Fluent in a third language (preferably Spanish, Portuguese or Hebrew)
When working remotely, you will need the following:
- High-speed, wired internet (minimum download speed of 150 Mbps for individual use, or 300 Mbps if shared)
- A quiet, well-lit, professional workspace with a neutral background (gray or white)
- Desk space for a monitor and laptop
- Bond will provide IT equipment after onboarding
Compensation:
- Competitive Base Pay
- Bonus : Quarterly bonus for full-time team members - for Permanent contract
- Stock Options - for Permanent contract
Total Rewards
As a high-tech security start up, efficiency is vital to the work we perform daily. As a result, we\'ve built a workplace culture that respects your time, allows you to take ownership of your projects and find opportunities to lead in your day-to-day experience.
We\'ve been thoughtful in our approach to benefits, rewards, and perks that will impact our team members holistically as we continue to scale and grow.
At Bond, You\'ll Enjoy:
- Complete meritocracy: we reward people based on their contribution to the mission and adherence to the Bond culture not on other factors.
- Compensation above industry level.
- Stock option grants at a high growth startup.
- Quarterly bonuses for full-time team members.
- Paid time off
- Complimentary security services for you and your loved ones ($450 value per person).
- Growth and development opportunities to advance your career – as we grow as a startup, we strive to promote from within.
Bond is an employer that values diversity and inclusion. We do not discriminate against candidates based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, marital status, disability, health condition, or any other characteristic protected by law. We are committed to a fair and ethical selection process.
Bond maintains a drug-free workplace and may perform pre-employment substance abuse testing and background checks, where permitted by law.
Ready to join Bond? Submit your resume in English and tell us why you\'re a great fit for this role.
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Ce poste requiert une maîtrise professionnelle complète du fran\xc3\xa7ais et de l’anglais. Veuillez lire la description complète du poste en anglais ci-dessous. Une traduction fran\xc3\xa7aise suit pour plus de clarté. Les candidatures soumises uniquement en anglais seront examinées. Les candidats doivent être capables de parler et d’écrire couramment en anglais et en fran\xc3\xa7ais. La maîtrise d’une troisième langue constitue un atout.
Lieu :
T\xc3\xa9l\xc3\xa9travail / Hybride (Paris, France) / CDD 4 mois pouvant évoluer vers un CDI
\xc3\x80 propos de Bond :
Bond révolutionne la sécurité personnelle et la tranquillit\xc3\xa9 d\'esprit pour tous.
Bond a \xc3\xa9tabli un nouveau paradigme et d\'\xc3\xa9finit un nouveau standard de s\xc3\xa9curit\xc3\xa9 personnelle pr\xc3\xa9ventive. La plateforme Bond permet \xc3\xa0 ses membres (utilisateurs finaux) de demander \xc3\xa0 Bond de veiller sur eux dans des situations o\xc3\xa0 ils se sentent mal \xc3\xa0 l\'aise, mais o\xc3\x27il est encore trop tôt pour appeler le 122. La plateforme Bond combine des technologies de pointe et de l\'IA avec des agents personnels disponibles 24h/24 et 7j/7, qui r\xc3\xa9pondent en quelques secondes via l\'application Bond. Contrairement \xc3\xa0 des simples boutons d\'alerte offrant une solution r\xc3\xa9active en cas d\'urgence, Bond agit de mani\xc3\xa9re pr\xc3\xa9ventive dans des situations pr\xc3\xa9-urgence.
Bond offre aux membres le sentiment de ne jamais \xc3\xa9tre seuls. En activant les services pr\xc3\xa9ventifs de Bond, la plateforme prend soin des membres dans diverses situations, peut d\'\xc3\xa9tecter anomalies et menaces, intervenir, calmer, guider, d\xc3\xa9sommer, dissuader les presences ind\xc3\xa9sirables et coordonner l\'aide des premiers intervenants. Tout au long du processus, Bond garantit la confidencialit\xc3\xa9 de ses membres.
Les conseillers de Bond incluent certains des plus grands experts en s\xc3\xb9ret\xc3\xa9 au monde, y compris d\'anciens responsables du Secret Service am\xc3\xa9ricain, du FBI, des chefs de police m\xc3\xa9tropolitaine, des forces sp\xc3\xa9ciales et d\'autres sp\xc3\xa9cialistes.
Les clients de Bond comprennent certaines des plus grandes entreprises mondiales, des villes et des universit\xc3\xa9s, qui financent les services Bond pour les rendre disponibles \xc3\xa0 leurs collaborateurs.
Bond est op\xc3\xa9rationnel dans 29 pays et continue de se développer.
Pour en savoir plus, consultez notre site web : www.ourbond.com
Description du poste :
Bond est en pleine expansion et recherche des personnes motiv\xc3\xa9es pour soutenir sa croissance. Il s\'agit d\'une opportunit\xc3\xa9 unique de rejoindre une\t\u000a equipe de s\xc3\xb9ret\xc3\xa9 innovante et hautement professionnelle. Ce r\xc3\xb4le est polyvalent et n\'\xc3\xa9cessite que le candidat\'e développe une compr\xc3\xa9hension approfondie de notre application et de nos services de s\xc3\xa9curit\xc3\xa9 personnelle.
Dans ce r\xc3\xb4le, le candidat ac\xc3\xa7uillera nos membres tout au long de leur exp\xc3\xa9rience avec Bond et les assistera face \xc3\xa0 d\'\xc3\xa9ventuelles situations de s\xc3\xa9curit\xc3\xa9. De plus, le candidat devra :
- Fournir un service de support et d\'accompagnement de premier ordre par vid\xc3\xa9o, t\xc3\xa9l\xc3\xa9phone, email et chat pour r\xc3\xa9pondre aux questions sur nos produits et services, la facturation, l\'utilisation g\xc3\xa9n\xc3\xa9rale, etc.
- Surveiller et analyser les demandes et requ\xc3\xabletes des membres pour identifier rapidement les meilleures solutions et r\xc3\xa9soudre les probl\xc3\xa8mes de mani\xc3\xa8re r\xc3\xa9fl\xc3\xa9chie.
- Offrir une exp\xc3\xa9rience pr\xc3\xa9cieuse et significative aux membres en restant attentif \xc3\xa0 leurs besoins.
- Faire preuve de discernement pour garantir la qualit\xc3\xa9 maximale et une satisfaction client \xc3\xa9lev\xc3\xa9e.
- Documenter, traiter, enregistrer et rapporter les informations verbalement, par \xc3\xa9crit ou num\xc3\xa9rique, en temps r\xc3\xa9el ou apr\xc3\xa8 incident. Les employ\xc3\xa9s seront expos\xc3\xa9s \xc3\xa0 des donn\xc3\xa9es sensibles et devront se conformer aux politiques de confinement.
Exigences indispensables :
- Ma\xc3\xaftrise parfaite du fran\xc3\xa7ais et de l\'anglais \xc3\xa0 l\'oral et \xc3\xa0 l\'\xc3\xa9crit.
- L\'Autorit\xc3\xa9 de l\'industrie de la s\xc3\xa9curit\xc3\xa9 (SIA) délivre une licence de vid\xc3\xa9osurveillance des espaces publics (CCTV).
- 1 \xc3\xa0 2 ans d\'exp\xc3\xa9rience dans le support client, la s\xc3\xa9curit\xc3\xa9 ou un r\xc3\xb4le similaire en contact direct avec la client\xc3\xa8le.
- Formation sup\xc3\xa9rieure en cours ou termin\xc3\xa9e.
- Aisance avec Microsoft Office, G-Suite et autres plateformes web.
- Excellentes comp\xc3\xa9tences en communication, calme sous pression, souci du d\xc3\xa9tail.
- \xc3\x82\xc2\xa9nergie, professionnalisme et sens des processus.
- Capacit\xc3\xa9 \xc3\xa0 identifier et r\xc3\xa9agir \xc3\xa0 des indices sonores de volumes var\xc3\xa9s.
- Capacit\xc3\xa9 \xc3\xa0 rester assis de longues p\xc3\xa9riodes et \xc3\xa9\xc3\xaatre concentr\xc3\xa9 sur un travail sur \xc3\xa9cran.
- Capacit\xc3\xa9 \xc3\xa0 lire et interpr\xc3\xa9ter des donn\xc3\xa9es visuelles sur ordinateur, incluant diff\xc3\xa9rentes couleurs et taux de raf\xc3\xa9\xc3\xa9chissement.
- Capacit\xc3\xa9 \xc3\xa0 r\xc3\xa9ussir une v\xc3\xa9rification des ant\xc3\xa9cents et des r\xc3\xa9f\xc3\xa9rences.
- Compr\xc3\xa9hension et respect de toutes les lois sur la protection des donn\xc3\xa9es et des politiques internes.
Atouts suppl\xc3\xa9mentaires :
- Exp\xc3\xb9ience dans le domaine des m\xc3\xa9dias et comp\xc3\xa9tences en montage vid\xc3\xa9o.
- Dipl\xc3\xb4me universitaire d\'une institution acc\xc3\xa9dite.
- Permis de conduire valide et en r\xc3\xa8gle.
- Ma\xc3\xaftrise d\'une troisi\xc3\xa8me langue (de pr\xc3\xb9f\xc3\xa9rence l\'espagnol, le portugais ou l\'h\xc3\xa9breu)
Exigences pour le t\xc3\xa9l\xc3\xa9travail :
- Internet filaire haut d\xc3\xadbit (vitesse minimale de t\xc3\xa9l\xc3\xa9chargement de 150 Mbps pour un usage individuel, ou 300 Mbps si partag\xc3\xa9).
- Espace de travail calme, bien \xc3\xa9clair\xc3\xa9 et professionnel, fond neutre (gris ou blanc).
- Bureau avec espace pour \xc3\xa9cran et ordinateur portable.
- Bond fournira le mat\xc3\xa9riel informatique apr\xc3\xa8 int\xc3\xa9gration.
R\xc3\xa9mun\xc3\xa9ration :
- Salaire de base comp\xc3\xa9titif.
- Bonus trimestriel pour les membres \xc3\xa0 temps plein - pour CDI
- Options d\'achat d\’actions - pour CDI
Total Rewards
En tant que start-up high-tech de s\xc3\xb9ret\xc3\xa9, l\'efficacit\xc3\xa9 est essentielle. Nous avons d\xc3\xa9velopp\xc3\xa9 une culture de travail qui respecte votre temps, vous permet de prendre en charge vos projets et de trouver des opportunit\xc3\xa9s de leadership au quotidien.
Nous avons \xc3\xa9t\xc3\xa9 pens\xc3\xa9s dans notre approche concernant les avantages, r\xc3\xa9compenses et privil\xc3\xa8ges pour impacter nos collaborateurs dans leur globalit\xc3\xa9.
Chez Bond, vous bénéficierez de :
- M\xc3\xa9ritocratie compl\xc3\xa9te : r\xc3\xa9compenses bas\xc3\xa9es sur la contribution \xc3\xa0 la mission et le respect de la culture Bond.
- R\xc3\xa9mun\xc3\xa9ration sup\xc3\xa9rieure au niveau du march\xc3\xa9.
- Attribution d\'options d\'actions dans une start-up en forte croissance.
- Bonus trimestriels pour les membres \xc3\xa0 temps plein.
- Cong\xc3\xa9s pay\xc3\xa9s
- Services de s\xc3\xa9curit\xc3\xa9 gratuits pour vous et vos proches (valeur de 450\u20ac par personne).
- Opportunit\xc3\xa9s de d\xc3\xa9veloppement et d\xc3\xa9\xc3\xa9volution de carri\xc3\xa8re.
Bond valorise la diversit\xc3\xa9 et l\'inclusion. Nous ne discriminons pas sur la base de la race, couleur, religion, genre, orientation sexuelle, identit\xc3\xa9 de genre, nationalit\xc3\xa9, \xc3\xa2ge, statut marital, handicap, etat de sant\xc3\xa9 ou toute autre caract\xc3\xa9ristique prot\xc3\xa9g\xc3\xa9e par la loi. Nous nous engageons \xc3\xa0 un processus de s\xc3\xa9lection \xc3\xa9quitable et \xc3\xa9thique.
Bond maintient un environnement de travail sans drogue et peut effectuer des tests de d\xc3\xa9pistage et v\xc3\xa9rifications des ant\xc3\xa9c\xc3\xa9dents pr\xc3\xa9alables \xc3\xa0 l\'emploi, selon la loi.
Pr\xb4t \xc3\xa0 rejoindre Bond? Soumettez votre CV en anglais et expliquez pourquoi vous \xc3\xaates le candidat id\xc3\xa9al pour ce poste.
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