Reverse Logistics Manager in London

Our mission at Oura is to empower every person to own their inner potential. Our award‐winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We have helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We are seeking a creative, Senior Reverse Logistics Expert with a passion for continuous improvement to help scale Oura's global reverse logistics network and support new product introductions. This high‐impact individual contributor role serves as a subject matter expert for reverse logistics, owning the end‐to‐end post‐sales customer journey through final product disposition. You will collaborate closely with third‐party logistics providers (3PLs), logistics carriers, retailers, internal teams, and international stakeholders to ensure seamless, compliant, and cost‐efficient operations.

The ideal candidate thrives in a dynamic environment, brings deep global reverse logistics expertise, understands both consumer and channel‐partner return flows, excels in 3PL performance management, and maintains an AI‐forward mindset—leveraging automation, analytics, and emerging technologies to drive scalable growth. This is a hybrid position based in London requiring 3 days per week in the office.

What You Will Do

• Daily Operations & Performance Management
• Collaborate with Reverse Logistics partners (3PLs) to oversee daily operations and drive continuous improvement.
• Establish and manage KPIs, implementing corrective actions where needed.
• Reconcile product returns against issued return authorizations.
• Ensure inventory accuracy and compliance with Oura's inventory management standards.
• Build and Scale the Returns Network
• Ensure Reverse Logistics readiness for all New Product Introductions.
• Recommend return processes that meet country‐ and region‐specific customer expectations and regulatory requirements.
• Identify, recommend, and drive technology and AI‐enabled solutions that scale operations and help manage growing complexity.
• Drive Exceptional Customer Experiences
• Serve as the key liaison to the Member Experience (MX) team, driving improvements related to post‐sales logistics issues.
• Develop logistics solutions that elevate the customer experience and reduce the need for Customer Support.
• Contribute to the development of AI‐enhanced Customer experiences.

Qualifications

• 7+ years of hands‐on reverse logistics experience, with a strong understanding of post‐sales customer expectations.
• Experience diagnosing and resolving order‐level issues within ERP, WMS, and/or EDI systems.
• A strong understanding of country‐ and region‐specific post‐sales requirements.
• A proactive, detail‐oriented mindset with strong problem‐solving skills and the ability to manage multiple priorities.
• Excellent communication and collaboration skills to work effectively across internal teams and operational partners.
• Familiarity with customer support channels and the factors that contribute to an outstanding customer experience.
• Demonstrated knowledge of global logistics, import/export processes, and multi‐regional operations.
• Significant experience working with Customer Support to understand and drive improvements between customer‐related issues and logistics challenges to drive best‐in‐class customer return experiences.

Benefits

• Competitive salary
• An Oura Ring of your own + employee discounts for friends & family
• Flexible working hours and remote working arrangements
• Amazing culture of collaborative and passionate coworkers

If you think this role would be a good fit for you, please apply by March 22nd, 2026 the latest.

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics. We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.