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- Tasks: Refurbish and install water systems, ensuring peak performance and customer satisfaction.
- Company: Join Our taap, a game-changing company in the water industry.
- Benefits: Enjoy 23 days holiday, bonuses, travel expenses covered, and a sleek uniform.
- Why this job: Be the hero who brings clean water to homes and delights customers.
- Qualifications: Problem-solving skills, basic plumbing knowledge, and a reliable track record.
- Other info: Dynamic team environment with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
As a Refurb Centre Technician / Field Service Engineer at Our taap, your primary focus will be the refurbishment process of returned water systems—ensuring every unit is restored to peak performance and ready to delight customers once again. You will also ensure our customers get the most out of our game-changing water systems.
Key Tasks / Focuses
- Refurbishment
- Diagnose root causes of product returns and carry out refurbishment of returned or broken water home systems, following specifications and training provided by the Quality Manager.
- Ensure all repairs are completed correctly the first time to prevent repeat returns.
- Maintain high standards of technical accuracy and attention to detail.
- Collaborate with the Quality Manager to identify recurring issues and suggest process improvements that enhance repair quality and reduce future returns.
- Job Completion and Job Numbers
- Cover your allocated region and assist others in your team if needed.
- 100% attended as promised to all jobs allocated to you ensuring we never let our customers down.
- High completion rate for all jobs either installing or repairing water systems for our customers.
- Repairs
- Carrying out repairs to our water home systems.
- Always identifying and fixing the issue first time, avoiding return visits.
- Ensure customers are delighted with their home water system returned to full working order.
- Installations
- Install water systems in customers' homes.
- Ensure all work is completed to the highest standards, plumbing is error free and kitchen is left clean and tidy.
- Set up and demonstrate the water system for the customer, ensuring they enjoy all the amazing features of Our taap.
- Communication and Teamwork
- Be a valued member of the team communicating with your regional lead to continue to improve results in your region.
- Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
- Step up to support when your regional team needs help to complete jobs and ensure we don’t let customers down.
- Stock & Process Accuracy
- Follow all Standard Operating Procedures and defined processes, accurately recording information in our systems.
- Record all stock consumption accurately in our systems to ensure your van stock aligns to system counts.
- Complete all stock takes accurately and on time.
Skills Required
- Problem-solving skills that make challenges disappear.
- Tackle basic plumbing tasks with ease.
- A track record of being reliable.
- Top-notch communication and people skills.
- Ability to work independently and juggle priorities.
- Team player who works well under pressure.
- Problem solving and conflict resolution skills.
- GCSE or equivalent by experience.
- Full clean UK driving license.
- Forklift license is preferred but not essential as training will be provided.
- Minimum 1 years' experience in a similar role.
- Experience implementing process improvements.
Personal Attributes
- Someone who lives the company values.
- Ability to make informed and timely decisions.
- Someone who analyses a situation and develops effective solutions.
Software Knowledge - all training will be provided
- MS Excel - entry level.
- MS Outlook - entry level.
- MS Word - entry level.
- MS PowerPoint - entry level.
Benefits
- 23 days holiday plus bank holidays.
- Monthly on target bonus.
- Sleek Uniform provided.
- All travel expenses paid for.
- Company Events.
- Wellbeing App with lifestyle discounts.
- Complimentary our taap water bar.
Refurb Centre Technician / Field Service Engineer in Redhill employer: Our Taap
Contact Detail:
Our Taap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Refurb Centre Technician / Field Service Engineer in Redhill
✨Tip Number 1
Get to know the company inside out! Research Our taap, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Before any interviews or calls, run through common questions and scenarios related to the Refurb Centre Technician role. This will help you feel more confident and ready to tackle anything they throw at you.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Our taap team.
We think you need these skills to ace Refurb Centre Technician / Field Service Engineer in Redhill
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about refurbishing water systems and making customers happy. A little personality goes a long way!
Tailor Your CV: Make sure your CV is tailored to the Refurb Centre Technician / Field Service Engineer role. Highlight any relevant experience, especially in repairs or installations, and don’t forget to mention your problem-solving skills. We love seeing how you can tackle challenges!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff—your skills and experiences!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Our taap!
How to prepare for a job interview at Our Taap
✨Know Your Stuff
Before the interview, brush up on your technical knowledge related to water systems and refurbishment processes. Familiarise yourself with common issues that arise in these systems and think about how you would diagnose and fix them. This will show that you're not just a candidate, but someone who understands the role inside out.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully tackled challenges, especially in plumbing or technical repairs. Be ready to discuss how you approached the problem, what steps you took, and the outcome. This will highlight your ability to think on your feet and find effective solutions.
✨Communicate Like a Pro
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Think about how you would explain a complex repair process to a customer or collaborate with your team. Good communication can set you apart from other candidates, so don’t underestimate its importance!
✨Emphasise Teamwork and Reliability
Be prepared to discuss how you work within a team and support your colleagues. Share examples of times when you stepped up to help others or ensured tasks were completed on time. Highlighting your reliability and teamwork skills will resonate well with the company’s values and their focus on customer satisfaction.