At a Glance
- Tasks: Install and maintain innovative water systems, ensuring customer satisfaction.
- Company: Join our taap UK, revolutionising home hydration with cutting-edge technology.
- Benefits: Enjoy a company van, paid travel expenses, and generous holiday allowance.
- Other info: Great opportunities for personal growth and teamwork in a dynamic environment.
- Why this job: Be the hero who transforms how people drink water at home.
- Qualifications: Engaging personality, problem-solving skills, and basic plumbing knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
At our taap UK, we're on a mission to change the way people drink water at home. Our subscription service is helping 100,000's of people every day to live healthier lives by drinking more water. The cutting edge technology in our Water Systems is changing the game providing customers with unlimited, great tasting, pure water all at the touch of a button. As a Field Service Engineer at our taap, you'll be the hero ensuring our customers get the most out of our game-changing water systems.
What this role involves:
- Cover your allocated region and assist others in your team if needed.
- High completion rate for all jobs either installing or repairing water systems for our customers.
- Carrying out repairs to our water home systems.
- Always identifying and fixing the issue first time, avoiding return visits.
- Ensure customers are delighted with their home water system returned to full working order.
- Install water systems in customers' homes.
- Ensure all work is completed to the highest standards, plumbing is error free and kitchen is left clean and tidy.
- Set up and demonstrate the water system for the customer, ensuring they enjoy all the amazing features of our taap.
- Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
- Provide an awesome customer experience from the first call until leaving their property.
- Go out of your way to drive positive reviews and customer recommendations.
- Follow all Standard Operating Procedures and defined processes, accurately recording information in our systems.
- Record all stock consumption accurately in our systems to ensure your van stock aligns to system counts.
- Complete all stock takes accurately and on time.
What we're looking for:
- A winning smile and an engaging personality.
- History of being a star in previous field service or delivery role.
- Problem-solving skills that make challenges disappear.
- Tackle basic plumbing tasks with ease - we're looking for someone who can navigate pipes like Mario (or Luigi!).
- A track record of being as reliable as our purified water - we want someone who’s as dependable as the sunrise.
- Your communication and people skills? Top-notch!
- Work independently like a pro and know how to juggle priorities.
- A valid driver's licence and a squeaky-clean driving record.
What we can offer:
- Personal use of company van.
- Work uniform provided.
- All work travel expenses paid for.
- 23 Days Holiday plus Bank Holidays.
- Monthly Individual Target Incentive & Monthly Team Incentive.
- Operational overtime regularly available.
Field Service Engineer, South London SE/SW/SM employer: Our Taap
At taap UK, we pride ourselves on being an exceptional employer that values innovation and customer satisfaction. Our vibrant work culture fosters collaboration and personal growth, offering Field Service Engineers the chance to thrive in a supportive environment while enjoying benefits like a company van for personal use, generous holiday allowances, and performance incentives. Join us in South London and be part of a mission that not only transforms how people drink water but also enriches your career with meaningful opportunities.
