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- Tasks: Install and maintain cutting-edge water systems, ensuring customer satisfaction.
- Company: Join Our Taap, a game-changer in home water solutions.
- Benefits: Competitive salary, personal use of company van, and generous holiday allowance.
- Why this job: Be the hero who transforms how people drink water at home.
- Qualifications: Engaging personality, problem-solving skills, and basic plumbing knowledge.
- Other info: Enjoy a dynamic role with opportunities for overtime and team incentives.
The predicted salary is between 29000 - 32000 £ per year.
At Our Taap, we are on a mission to change the way people drink water at home. Our subscription service is helping 100,000’s of people every day to live healthier lives by drinking more water. The cutting-edge technology in our Water Systems is changing the game, providing customers with unlimited, great tasting, pure water all at the touch of a button. As a Field Service Engineer at Our Taap, you will ensure our customers get the most out of our game-changing water systems.
Your job involves:
- Covering your allocated region and assisting others in your team if needed
- High completion rate for all jobs either installing or repairing water systems for our customers
- Carrying out repairs to our water home systems
- Identifying and fixing issues first time, avoiding return visits
- Ensuring customers are delighted with their home water system returned to full working order
- Installing water systems in customers’ homes
- Completing all work to the highest standards, ensuring plumbing is error-free and the kitchen is left clean and tidy
- Setting up and demonstrating the water system for the customer
- Maintaining positive and frequent communication with the scheduling and stock teams
- Providing an awesome customer experience from the first call until leaving their property
- Driving positive reviews and customer recommendations
- Following all Standard Operating Procedures and defined processes
- Recording all stock consumption accurately in our systems
- Completing all stock takes accurately and on time
What we are looking for:
- A winning smile and an engaging personality
- History of being a star in previous field service or delivery role
- Problem-solving skills that make challenges disappear
- Ability to tackle basic plumbing tasks with ease
- A track record of being reliable
- Top-notch communication and people skills
- Ability to work independently and juggle priorities
- A valid driver's licence and a clean driving record
What we can offer:
- Personal use of company van
- Work uniform provided
- All work travel expenses paid for
- 23 Days Holiday plus Bank Holidays
- Monthly £100 Target Incentive & Monthly £100 Team Incentive
- Operational overtime regularly available
Field Service Engineer, London North employer: Our Taap
Contact Detail:
Our Taap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer, London North
✨Tip Number 1
Get to know the company inside out! Research Our Taap's mission and values, and think about how your skills as a Field Service Engineer can help them achieve their goals. This will not only impress during interviews but also help you tailor your approach.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can go a long way in getting your foot in the door, and who knows, they might even put in a good word for you!
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled challenges in previous roles. Whether it’s fixing a plumbing issue or delighting a customer, having real-life stories ready will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Our Taap team. Don’t miss out on this opportunity!
We think you need these skills to ace Field Service Engineer, London North
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Let your personality shine through in your application. A winning smile and engaging personality are key, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to tailor your application to the Field Service Engineer role. Highlight your previous experience in field service or delivery roles, and showcase those problem-solving skills that make challenges disappear.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Our Taap
✨Know Your Stuff
Before the interview, make sure you understand Our Taap's mission and the technology behind their water systems. Familiarise yourself with common plumbing tasks and be ready to discuss how your skills can help solve customer issues quickly and efficiently.
✨Show Off Your People Skills
As a Field Service Engineer, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a challenging situation into a positive experience for the customer.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle hypothetical scenarios during the interview. Practice explaining how you would approach common problems that might arise while installing or repairing water systems. Highlight your ability to fix issues on the first visit to avoid return trips.
✨Dress for Success
Even though this is a field role, first impressions matter! Dress smartly for your interview to show that you take the opportunity seriously. A neat appearance reflects your professionalism and respect for the company and the role.