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- Tasks: Install and maintain cutting-edge water systems, ensuring customer satisfaction.
- Company: Join Virgin Pure, a leader in innovative water solutions.
- Benefits: Enjoy a company van, paid travel expenses, and generous holiday.
- Why this job: Be the hero who transforms how people drink water at home.
- Qualifications: Engaging personality, problem-solving skills, and basic plumbing knowledge required.
- Other info: Great opportunities for overtime and team incentives.
The predicted salary is between 30000 - 42000 £ per year.
At Virgin Pure, we’re on a mission to change the way people drink water at home. Our subscription service is helping 100,000’s of people every day to live healthier lives by drinking more water. The cutting edge technology in our Water Systems is changing the game providing customers with unlimited, great tasting, pure water all at the touch of a button. As a Field Service Engineer at Virgin Pure, you’ll be the hero ensuring our customers get the most out of our game-changing water systems.
Your job?
- Make installations a breeze, keep the Pure water flowing with top-notch maintenance, and sprinkle a bit of that Virgin magic on every interaction.
What this role involves:
- Cover your allocated region and assist others in your team if needed.
- High completion rate for all jobs either installing or repairing water systems for our customers.
- Carrying out repairs to our water home systems.
- Always identifying and fixing the issue first time, avoiding return visits.
- Ensure customers are delighted with their home water system returned to full working order.
- Install water systems in customers’ homes.
- Ensure all work is completed to the highest standards, plumbing is error free and kitchen is left clean and tidy.
- Set up and demonstrate the water system for the customer, ensuring they enjoy all the amazing features of Virgin Pure.
- Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
- Provide an awesome customer experience from the first call until leaving their property.
- Go out of your way to drive positive reviews and customer recommendations.
- Follow all Standard Operating Procedures and defined processes, accurately recording information in our systems.
- Record all stock consumption accurately in our systems to ensure your van stock aligns to system counts.
- Complete all stock takes accurately and on time.
What we’re looking for:
- A winning smile and an engaging personality.
- History of being a star in previous field service or delivery role.
- Problem-solving skills that make challenges disappear.
- Tackle basic plumbing tasks with ease - we’re looking for someone who can navigate pipes like Mario (or Luigi!).
- A track record of being as reliable as our purified water - we want someone who’s as dependable as the sunrise.
- Your communication and people skills? Top-notch!
- Work independently like a pro and know how to juggle priorities.
- A valid driver’s licence and a squeaky-clean driving record.
What we can offer:
- Personal use of company van.
- Work uniform provided.
- All work travel expenses paid for.
- 23 Days Holiday plus Bank Holidays.
- Monthly £100 Target Incentive & Monthly £100 Team Incentive.
- Operational overtime regularly available.
Field Service Engineer West London employer: Our Taap
Contact Detail:
Our Taap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer West London
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Pure's mission and values. Understanding their approach to customer service and technology will help you connect your skills to what they’re all about.
✨Tip Number 2
Show off your problem-solving skills! During your chat, share specific examples of how you've tackled challenges in previous roles. This will demonstrate that you can handle the unexpected, just like a true Field Service Engineer.
✨Tip Number 3
Bring your personality! Virgin Pure is looking for someone with a winning smile and engaging vibe. Don’t be afraid to let your character shine through – it’s all about making that awesome customer experience!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer West London
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Let your personality shine through in your application. A winning smile and engaging tone can make a huge difference, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to tailor your application to the Field Service Engineer role. Highlight your previous experience in field service or delivery roles, and don’t forget to mention any plumbing skills you have – we love a problem-solver!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. No need for fluff – just the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our mission to change the way people drink water at home!
How to prepare for a job interview at Our Taap
✨Know Your Stuff
Familiarise yourself with Virgin Pure's water systems and their unique features. Understand the technology behind them and be ready to discuss how you can ensure customers get the best experience. This shows you're genuinely interested and prepared.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled challenges head-on, especially in field service roles. Highlight how you identified issues quickly and resolved them efficiently, just like you would with a water system repair.
✨Demonstrate Your People Skills
Since customer interaction is key, think of ways to showcase your communication skills. Practice how you would explain technical details to a customer in a friendly and engaging manner. Remember, a winning smile goes a long way!
✨Be Ready to Juggle Priorities
Field service roles often require managing multiple tasks at once. Prepare to discuss how you’ve successfully balanced various responsibilities in previous jobs. Show that you can work independently while keeping everything organised and on track.