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- Tasks: Install and repair innovative water systems, ensuring customer satisfaction.
- Company: Join Our Taap, a game-changer in home water solutions.
- Benefits: Company van, uniform, travel expenses, 23 days holiday, and monthly incentives.
- Why this job: Be part of a mission to help people live healthier lives with pure water.
- Qualifications: Engaging personality, problem-solving skills, and basic plumbing knowledge.
- Other info: Enjoy a dynamic role with opportunities for overtime and career growth.
The predicted salary is between 36000 - 60000 £ per year.
At Our Taap, we are on a mission to change the way people drink water at home. Our subscription service is helping hundreds of thousands of people every day to live healthier lives by drinking more water. The cutting-edge technology in our Water Systems is changing the game, providing customers with unlimited, great tasting, pure water all at the touch of a button.
What this role involves:
- Cover your allocated region and assist others in your team if needed.
- High completion rate for all jobs either installing or repairing water systems for our customers.
- Carrying out repairs to our water home systems.
- Always identifying and fixing the issue first time, avoiding return visits.
- Ensure customers are delighted with their home water system returned to full working order.
- Install water systems in customers' homes.
- Ensure all work is completed to the highest standards, plumbing is error free and kitchen is left clean and tidy.
- Set up and demonstrate the water system for the customer, ensuring they enjoy all the amazing features of Virgin Pure.
- Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved.
- Provide an awesome customer experience from the first call until leaving their property.
- Go out of your way to drive positive reviews and customer recommendations.
- Follow all Standard Operating Procedures and defined processes, accurately recording information in our systems.
- Record all stock consumption accurately in our systems to ensure your van stock aligns to system counts.
- Complete all stock takes accurately and on time.
What we are looking for:
- A winning smile and an engaging personality.
- History of being a star in previous field service or delivery role.
- Problem-solving skills that make challenges disappear.
- Tackle basic plumbing tasks with ease - we are looking for someone who can navigate pipes like Mario (or Luigi!).
- A track record of being as reliable as our purified water - we want someone who is as dependable as the sunrise.
- Your communication and people skills? Top-notch!
- Work independently like a pro and know how to juggle priorities.
- A valid driver's licence and a squeaky-clean driving record.
What we can offer:
- Personal use of company van.
- Work uniform provided.
- All work travel expenses paid for.
- 23 Days Holiday plus Bank Holidays.
- Monthly £100 Target Incentive & Monthly £100 Team Incentive.
- Operational overtime regularly available.
Field Service Engineer, London North employer: Our Taap
Contact Detail:
Our Taap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer, London North
✨Tip Number 1
Get to know the company! Research Our Taap and their mission to change how people drink water. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves tackling plumbing tasks and fixing issues on the spot, think of examples from your past experiences where you've successfully resolved challenges. This will impress them during your interview!
✨Tip Number 3
Show off your communication skills! Be ready to demonstrate how you can engage with customers and provide an awesome experience. Think about how you can convey your personality and charm during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Our Taap. Don’t miss out on this opportunity!
We think you need these skills to ace Field Service Engineer, London North
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your engaging personality and winning smile. Don’t be afraid to let your character shine through in your cover letter.
Highlight Relevant Experience: When detailing your work history, focus on your previous field service or delivery roles. We’re looking for problem-solving skills and reliability, so share specific examples that showcase these traits.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Our Taap
✨Know Your Stuff
Make sure you understand the ins and outs of water systems and plumbing basics. Brush up on common issues and solutions, as well as the technology used in the products. This will show that you're not just a pretty face but also someone who can tackle problems head-on.
✨Show Off Your People Skills
Since this role involves a lot of customer interaction, practice how you communicate your ideas clearly and positively. Think about examples from your past experiences where you’ve delighted customers or resolved conflicts. A winning smile and engaging personality go a long way!
✨Demonstrate Problem-Solving Prowess
Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to think on your feet and find solutions quickly.
✨Be Ready to Juggle Priorities
Field service roles often require managing multiple tasks at once. Think of examples where you successfully balanced various responsibilities. Show that you can work independently while still being a team player, and that you’re reliable like the purified water you’ll be working with!