Care Coordinator - Northfield, Quinton and Harborne PCN in Birmingham

The Care Coordinator will be part of the Primary Care Network (PCN) Multi-Disciplinary Team (MDT) who are responsible for managing the care of people registered with practices within a particular PCN. This will involve coordinating the work of healthcare professionals and non-clinical staff including volunteers involved in the care of patients registered at GP practices within the wider PCN population.

Main duties of the job

The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions. An ethos of promotion of independence and partnership-working is integral to driving this post. A key part of the role of a care coordinator is in the care Homes MDT: improving the continuity of care by acting as a point of contact for residents, families and professionals who visit care homes, such as MDT members and in-reach specialists. They will support the MDT with the weekly virtual home round through identification of people in need of review, or collation of information on people requiring an MDT review in addition to providing coordination, secretarial and administrative support to the MDTs within a single or multiple PCNs.

Job responsibilities

• Overall responsibility for arranging the weekly PCN led MDT meetings (including the weekly virtual Care Home(s) MDT) and the smooth running of integrated care within the team setting.
• The key role of the Care Coordinator will be to schedule the weekly MDT meetings, manage the meeting agenda items; ensuring that all new referrals are identified, and information circulated to team members in advance of the meeting.
• Coordinate and manage the administrative functions of MDT meetings.
• Liaise with all clinical and non-clinical members in the MDT to ensure effective MDT function.
• Take minutes of MDT meetings and disseminate; chase progress against actions identified in these meetings and ensure follow up where necessary.
• Manage reporting required and associated within the DES specifications for required services.

Person Specification

• Qualifications: ECDL or equivalent, ongoing internal and external training to keep up to date with changes/developments, long term conditions training, welfare rights properties training.
• Experience: Experience in use of databases, experience of administrative duties, able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality, working in a multi-disciplinary setting where influence and negotiation is required, knowledge/familiarity with medical terminology, working in a busy and demanding environment whilst delivering in a timely manner, minimum of 2 years experience of working with healthcare professionals, vulnerable adults awareness, experience of care of the elderly, understanding of current issues facing the NHS, knowledge of social services structures, training in continuing care criteria, understanding of health and social care processes.
• Skills & Abilities: Excellent interpersonal skills, strong analytical and judgement skills, ability to analyse and interpret information and present results in a clear and concise manner, excellent organisational and administration skills, experience providing advice/signposting to users, able to use NHS Choices website effectively.
• Values, Drivers and Motivators: Willingness to undergo further training or development, requires a flexible approach, and a highly motivated post holder. The role may need to be reviewed and developed in the future in line with changing priorities, access to and ability to use transport as travel between sites across the county will be required for meetings and training.
• Aptitude and Personal Qualities: Professional attitude and assertive approach, committed to development, independent self-motivated work with minimal supervision, creative and tenacious in finding solutions to difficult problems, ability to work with information, clinicians, social workers and managers, ability to meet deadlines and work under pressure, ability to engage and sustain relationships with all professionals, other organisations and service-users, approachable and flexible, honest and reliable, sensitive to patients' needs.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.