Job summary
We are looking for a friendly, organised, and proactive Medical Receptionist / Care Navigator to join our busy and supportive healthcare team.
Please note that this role will be working 20 hours a week over a Thursday to Friday period.
Main duties of the job
This is an important front-line role where you will be the first point of contact for patients, helping ensure they receive the right care from the right service at the right time.
The successful candidate will provide excellent customer service while supporting the smooth day-to-day running of the practice.
About us
Our Health Partnership was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients.
We are currently a GP partnership of 30 practices with 38 surgeries, serving around 280,000 patients in Birmingham, Wolverhampton, and Shropshire.
Job description
Job responsibilities
Key Responsibilities Will Include:
- Greeting patients and visitors in a professional and compassionate manner, in person and over the telephone
- Book, reschedule and cancel patient appointments using the clinical system
- Handle incoming phone calls, triage queries and signpost patients to the most appropriate clinician or healthcare service
- Process prescription requests and liaise with GPs and Pharmacists where necessary
- Register new patients and maintaining accurate patient records using clinical systems
- Manage patient queries regarding test results, referrals and general practice information
- Handling confidential information in line with GDPR, NHS Guidelines and practice policies
- Supporting clinicians and the wider practice team with administrative duties
- Assist with referrals to secondary care and community services
- Process incoming and outgoing correspondence
- Scan, file and code clinical documents into patient records
Please see the attached Job description for the full details of the role.
Person Specification
Personal Qualities
Essential
- Strong telephone manner and ability to deal with a wide range of people
- Ability to work effectively in a fast-paced environment, managing own clinical workload
- A calm, empathetic, and professional manner under pressure
Experience
Essential
- Experience in care navigation or signposting patients to appropriate services
Knowledge and Skills
Essential
- IT and administrative skills including the use of email and Microsoft office packages
- Excellent communication and interpersonal skills
- An understanding of confidentially and data protection principles (GDPR)
- An awareness of safeguarding principles for adults and children
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Our Health Partnership
Address
1st Floor
1856 Pershore Road
Birmingham
B30 3AS
United Kingdom
Employer's website
Care Coordinator/Navigator - Woodgate Valley Health Centre in Birmingham employer: Our Health Partnership
At Millennium Medical Centre, we pride ourselves on being a supportive and friendly practice that values the professional development of our team. With a focus on quality patient care and a commitment to continuous improvement, we offer a collaborative work environment where GPs can thrive through mentoring and peer support. Our spacious, purpose-built premises and active engagement with the Primary Care Network ensure that you will be part of a dynamic team dedicated to making a difference in the community.
