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For Companies At a Glance
- Tasks: Support business development and customer success in a fast-paced start-up environment.
- Company: Join FirstMind, an innovative people-tech firm transforming how we understand teamwork.
- Benefits: Gain hands-on experience, work closely with leaders, and expand your professional network.
- Other info: Opportunity to engage with CEOs and gain insights into behavioural analytics.
- Why this job: Be part of a hyper-growth start-up and learn from successful entrepreneurs.
- Qualifications: Pursuing a degree, excellent communication skills, and a passion for helping others.
The predicted salary is between 20000 - 30000 £ per year.
Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with motivated and extremely driven people? And are you curious or passionate about business development & customer success?
ABOUT US
FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics - our Human Analytics tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants, police – we have helped identify, select, and coach them all. FirstMind is backed by Nova Founders Capital, a leading European VC fund with a very hands-on approach.
WHAT WE OFFER YOU
An exciting opportunity to get in on the ground floor of a hyper growth start-up, and learn what it means to build an impactful data & people-driven business. You will be given responsibility in working alongside experienced professionals, supporting them in building, growing, and running aspects of FirstMind. You will have a passenger seat view of our journey of rapid growth. More tangibly you will:
- Get an in-depth understanding of behavioural analytics and how people are motivated to work.
- An opportunity for getting operational experience in a start-up and helping build a company from the inside, while learning from some of Europe's most prolific and successful serial-entrepreneurs.
- A chance to work closely together with the CEO on our business development strategy.
- Engage in conversations with CEOs and MDs of leading European companies across multiple industries.
- International exposure where you will expand your professional network across Nova Founders Capital and get unique access to our network of leaders.
RESPONSIBILITIES
Your responsibility will be:
- Build an understanding of the FirstMind Talent Discovery tool.
- Build an understanding of customer pain points, requirements, and value that can be delivered by FirstMind.
- Learn how FirstMind position solutions to customers relevant to their business needs.
- Assistance in introducing FirstMind Practitioner Courses, feedback sessions and subscriptions to key decision makers.
- Assistance in developing a successful pipeline of commercial leads & clients.
- Drafting & presenting client proposals.
- Delivering feedback as part of product demo and product deliveries.
- Initiating intro calls with CEOs, MDs and other key business stakeholders.
EXPECTATIONS
You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you have:
- Working towards acquiring a bachelor’s or master's degree.
- Have an innate desire to advise, deal and work with people.
- Have a genuine interest in learning and is proactively looking for ways to improve.
- Self-starter, motivated and organized.
- Driven to be part of a dynamic and fast-paced start-up environment.
- Excellent communication skills (spoken & written).
Start date September 2021.
Customer Success Internship at FirstMind (UK) in London employer: Our Group
Contact Detail:
Our Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Internship at FirstMind (UK) in London
✨Tip Number 1
Network like a pro! Reach out to people in your desired field on LinkedIn or through mutual connections. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research FirstMind and understand their mission and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. The more you practice, the more comfortable you'll feel when it’s time to shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the FirstMind team and ready to take on the challenge!
We think you need these skills to ace Customer Success Internship at FirstMind (UK) in London
Some tips for your application 🫡
Show Your Passion: Make sure to express your genuine interest in business development and customer success. We want to see that you're not just looking for any internship, but that you're excited about what FirstMind is doing!
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to highlight your skills and experiences that align with the responsibilities listed in the job description. We love seeing how you can contribute to our team!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity and brevity, so make sure your points are easy to understand and get straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at FirstMind!
How to prepare for a job interview at Our Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand FirstMind's Talent Discovery tool and how it addresses customer pain points. Research the company’s mission and values, and be ready to discuss how your skills align with their goals.
✨Show Your Passion
Demonstrate your enthusiasm for business development and customer success during the interview. Share examples of how you've taken initiative in past roles or projects, and express your eagerness to learn and grow within a fast-paced start-up environment.
✨Prepare Thoughtful Questions
Have a list of insightful questions ready to ask your interviewers. This shows that you're genuinely interested in the role and the company. Ask about their approach to customer success or how they envision the future of their Human Analytics tool.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or using online resources to refine your delivery and ensure you come across as both professional and personable.