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For Companies At a Glance
- Tasks: Build and nurture customer relationships while owning the sales process end to end.
- Company: Join FirstMind, a pioneering people-tech firm backed by a leading European VC.
- Benefits: Unlimited growth potential, operational experience in a start-up, and international exposure.
- Why this job: Be part of a hyper-growth start-up and learn from successful entrepreneurs.
- Qualifications: Proven sales experience, excellent communication skills, and a passion for building relationships.
- Other info: Fast-track opportunity to become a sales manager within 6-12 months.
The predicted salary is between 28800 - 48000 £ per year.
Are you a proven customer success associate with the track record to prove it? Do you want to take a step up from selling a product to building a company?
About us
FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics our tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants – we have helped identify, select, and coach them all.
FirstMind is backed by Nova Group, a leading European VC fund with a very hands-on approach. Success across FinTech, Performance Marketing, Events Management, Media, and Real Estate is underpinned in a belief that people & processes are the key ingredients to success – as evidenced by 17 successful portfolio companies to date.
What we offer you
Change the talent industry from the ground up, get in on the ground floor of a hyper-growth start-up, and learn what it means to build a business. You will run sales end to end, owning the most important commercial element of the company. We will push you (and expect you to push us) to ensure constant, rapid growth. More tangibly:
- An opportunity for getting operational experience in a start-up and helping build a company from the inside, while learning from some of Europe\\\’s most prolific and successful serial-entrepreneurs
- Own the sales process end to end – and learn what being the commercial lead for a company really means
- A chance to work closely together with the CEO on our business development strategy
- Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally -(Fast-track to become sales manager 6-12 months)
- International exposure where you will expand your c-suite network across Our Group and get unique access to our network of leaders
Responsibilities
Your responsibilities will be to:
- Develop, maintain and grow relationships with customers
- Consult, advise and coach customers including giving feedback as part of deliveries
- Have full ownership over your pipeline and ensure it is never empty
- Deal Execution – selling, proposing and closing
Expectations
You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you\\\’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you:
- Can show outstanding results from a role within sales
- Are an excellent communicator especially verbally
- Love to build and nurture relationships
- Good networker
- Have a natural ability to make people feel comfortable around you
Start
As soon as possible.
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Customer Success Associate at FirstMind employer: Our Group
Contact Detail:
Our Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate at FirstMind
✨Tip Number 1
Get to know FirstMind inside out! Research their values, mission, and the people behind the company. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common customer success scenarios. Think about how you would handle different customer situations and be ready to share your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Customer Success Associate at FirstMind
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers thrive and building relationships.
Tailor Your Experience: Make sure to highlight your relevant experience in sales and customer success. We love seeing how your past roles have prepared you for this position, so don’t be shy about sharing specific examples of your achievements.
Be Authentic: We appreciate authenticity! Use your own voice in your application. Don’t feel the need to use overly formal language; just be yourself and let us know why you’re excited about the opportunity at FirstMind.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process as quickly as possible!
How to prepare for a job interview at Our Group
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to FirstMind's mission. Be ready to discuss your past achievements in terms of customer retention, satisfaction scores, or upselling success. This shows you understand the role and can contribute from day one.
✨Demonstrate Your Relationship-Building Skills
FirstMind values strong relationships with customers. Prepare examples of how you've successfully built and maintained client relationships in previous roles. Use specific anecdotes that highlight your communication skills and ability to make clients feel comfortable.
✨Show Your Passion for People-Tech
Familiarise yourself with FirstMind's unique approach to people-tech and big data analytics. During the interview, express your enthusiasm for how technology can enhance human interactions and decision-making. This will resonate well with the company's vision and culture.
✨Prepare Questions That Show Your Initiative
Have a list of insightful questions ready to ask the interviewers. Inquire about their growth strategies, team dynamics, or how they measure success in the customer success department. This not only shows your interest but also your proactive nature, which is crucial for the role.
